Dear Mr. Rahmat, Amaris Tendien Jakarta Hotel thanks you for choosing our hotel as your accommodation and for taking the time to share your experience. Your review is invaluable to us as it helps us continuously improve the quality of our services. We apologize for any inconvenience you experienced, particularly the issue with the bathroom door, which was not resolved promptly despite being reported two days prior. This does not reflect the standard of service we expect, and we will review this with the relevant team to ensure we can handle all guest complaints more quickly and appropriately. Regarding the in-room amenities, we apologize that your toothbrush was not replaced during your stay. According to our service standards, toothbrushes should be replaced daily by the housekeeping team during room cleaning. Furthermore, if you require any additional amenities beyond this schedule, we are happy to provide them upon request through the reception or housekeeping team. We appreciate your feedback regarding the hotel's location, which is relatively far from food centers. We have taken this feedback into consideration and will use it as a basis for our evaluations to better inform our guests about dining options around the hotel. Once again, we apologize for this unpleasant experience and hope to welcome you back with improved service. Sincerely, Yuki Yuliawan, Hotel Manager
