Melia Kuala Lumpur

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Overall Ratings & Reviews Melia Kuala Lumpur

Traveloka (2,216)
Other sources (1,001)
8.7
Very Good
From 2,216 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.5

Location

9.1

Service and Facilites

8.7

People often mention about Melia Kuala Lumpur
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Staff Friendliness (90)
Distance to City Center (86)
Room Space (84)
Bedroom (79)
Surroundings (74)
Accessibility (72)
Ambiance (72)
Bathroom (70)
Hotel Area (63)
Wifi (51)
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Traveler Reviews Melia Kuala Lumpur

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40
Customer reviews
G***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
The concierge is exceptionally nice, kind, and helpful.
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Accommodation's Reply
04 Jun 2026
Dear Guest, Warm greetings from Meliá Kuala Lumpur. Thank you very much for sharing your wonderful feedback following your recent stay with us. We are truly delighted to know that you had a pleasant experience and especially appreciate your kind recognition of our concierge team. It is very rewarding to hear that our concierge was exceptionally nice, kind, and helpful during your stay. Your compliments will certainly be shared with the team as encouragement to continue delivering sincere and attentive service. We sincerely thank you for your support and look forward to welcoming you back to Meliá Kuala Lumpur for another enjoyable stay in the near future. Kind regards, Management Team Meliá Kuala Lumpur
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
Recommended, strategic location, close to everything, there is TRX mall, pavilion, Sungai Wong... just a bit congested on the road
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Accommodation's Reply
04 Jun 2026
Dear Guest, Warm greetings from Meliá Kuala Lumpur. Thank you very much for sharing your feedback following your recent stay with us. We are pleased to know that you enjoyed our strategic location and found it convenient for accessing nearby attractions such as TRX, Pavilion, and Bukit Bintang areas. We also appreciate your comment regarding road congestion in the surrounding area. While this is largely due to city traffic conditions beyond our control, we understand how it may affect travel convenience, and we sincerely appreciate your understanding. Thank you once again for your kind recommendation. We hope to have the pleasure of welcoming you back to Meliá Kuala Lumpur for another enjoyable stay in the near future. Kind regards, Management Team Meliá Kuala Lumpur
Klaudia m.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Best location near Monorail Imbi.
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Accommodation's Reply
29 May 2026
Dear Klaudia M., Greetings from Meliá Kuala Lumpur. Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that you enjoyed our strategic location, especially our close proximity to the Imbi Monorail station, which provides convenient access for our guests to explore the city with ease. Your positive rating is truly appreciated and serves as great encouragement to our team as we continuously strive to deliver memorable experiences to all our guests. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another pleasant stay in the near future. Kind regards, The Management Team Meliá Kuala Lumpur
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The hotel, although old, is comfortable. It's very close to the MRT station. The only downside was that there were no rooms available at check-in because they were full that day, even though I'd requested a double bed. I had to wait an hour before I could check into a double-bed room.
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Accommodation's Reply
26 May 2026
Dear Valued Guest, Greetings from Meliá Kuala Lumpur. Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you found the hotel comfortable and appreciated our convenient location near the MRT station, which makes exploring the city easier for our guests. At the same time, we sincerely apologise for the inconvenience you experienced during check-in and the delay in having your requested double bed room ready. Please be assured that this is not the level of service we aim to provide, and your comments have been shared with the relevant departments for review to improve our room allocation and arrival experience. Thank you once again for your valuable feedback. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a smoother and more comfortable stay in the future. Warm regards, The Management Team Meliá Kuala Lumpur
s***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Comfortable hotel located in front of a mall so it's easy to get basic necessities. It is also near an LRT station so it is easy to navigate to places. The staff are helpful and friendly.
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Accommodation's Reply
19 May 2026
Dear Guest, Thank you for sharing your kind feedback following your stay with us from 29 April to 04 May 2026. We are delighted to hear that you had a comfortable stay and found our location convenient, especially with easy access to the nearby shopping mall and LRT station. It is also wonderful to know that our team’s helpful and friendly service contributed positively to your experience. Your kind words are greatly appreciated, and we look forward to welcoming you back to Meliá Kuala Lumpur for another enjoyable stay in the future. Best regards, The Management Team Meliá Kuala Lumpur
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Our group of mothers received a very good response from the hotel.
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Accommodation's Reply
14 May 2026
Dear Valued Guest, Thank you for your perfect rating and for sharing your kind feedback following your recent stay at Meliá Kuala Lumpur. We are truly pleased to know that your group had a pleasant experience and that our team was able to provide warm and attentive service throughout your stay. Your kind words mean a lot to us, and we are delighted that our hospitality left a positive impression on your group. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you and your group back again for another enjoyable visit in the future. Warm regards, Guest Experience Team Meliá Kuala Lumpur
N***a
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
As usual, Melia always gives great service. Spacious room with a big bed, accommodates 2 adults with 2 kids. Tried their in-room dining and it was delicious with a big portion. The swimming pool is very clean. All is perfect.
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Accommodation's Reply
08 Apr 2026
Dear Valued Guest, Warm greetings from Meliá Kuala Lumpur, and thank you for sharing your excellent review. We are truly delighted to know that you had another great experience staying with us. It is wonderful to hear that you enjoyed the spacious room, comfortable bedding, in-room dining experience, and our clean swimming pool facilities. We are especially pleased that our service continues to meet your expectations, and that your stay was comfortable for you and your family. Your continued support and kind words mean a great deal to us, and we are grateful for your trust in Meliá Kuala Lumpur. We look forward to welcoming you and your family back again for another memorable stay. Kind regards, The Management Team Meliá Kuala Lumpur
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
Good location, value for money, staff are friendly. The room is nice and clean, big enough. Walking distance to Bukit Bintang area. Will come back definitely.
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Accommodation's Reply
08 Apr 2026
Dear Guest, Warm greetings from Meliá Kuala Lumpur, and thank you for sharing your kind feedback. We are delighted to know that you had an enjoyable stay with us and that you appreciated our convenient location, value for money, friendly staff, and the cleanliness and comfort of your room. It is also wonderful to hear that our proximity to Bukit Bintang added to your overall experience. Your positive comments truly mean a lot to our team, and we are pleased to know that you are considering returning to stay with us again. We look forward to welcoming you back to Meliá Kuala Lumpur for another pleasant stay in the near future. Kind regards, The Management Team Meliá Kuala Lumpur
tutty d.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The room was very clean, the staff was friendly, the breakfast had a lot of variety and was delicious.
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Accommodation's Reply
03 Apr 2026
Dear Valued Guest, Warm greetings from Meliá Kuala Lumpur. Thank you very much for your perfect rating and for sharing your kind feedback following your recent stay with us. We are delighted to know that you had a pleasant experience during your visit from 25 to 29 March 2026. We are especially pleased to hear that you found the room very clean, our staff friendly, and enjoyed the variety and quality of our breakfast. Your kind words are truly appreciated and will be shared with our team as motivation to continue delivering excellent service. We sincerely thank you for choosing to stay with us and look forward to welcoming you back again for another enjoyable experience in the future. Warm regards, The Management Team Meliá Kuala Lumpur
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
The staff was friendly. Easy to get around.
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Accommodation's Reply
30 Mar 2026
Dear Guest, Thank you for sharing your review and for your positive rating. We are delighted to hear that you found our staff friendly and that our location made it easy for you to get around. Your kind feedback is truly appreciated and will be shared with our team as encouragement. We look forward to welcoming you back to Meliá Kuala Lumpur for another pleasant stay. Warm regards, Meliá Kuala Lumpur Management Team
U***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Nice and comfortable hotel. Thank you
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Accommodation's Reply
30 Mar 2026
Dear Guest, Thank you for sharing your review and for your kind feedback. We are pleased to know that you found our hotel nice and comfortable during your stay. Your appreciation means a lot to us and encourages our team to continue delivering a pleasant experience for all our guests. We look forward to welcoming you back to Meliá Kuala Lumpur in the future. Warm regards, Meliá Kuala Lumpur Management Team
Z***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Thank you, recommended hotel for family
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Thank you for your wonderful review and perfect rating. We are delighted to hear that you enjoyed your stay and appreciate your kind suggestion recommending our hotel for families. Your feedback is truly meaningful to us and motivates our team to continue striving to provide an exceptional experience. We hope to welcome you and your family back to Melia Hotel Kuala Lumpur again in the future. Sincerely, The Management Team, Melia Hotel Kuala Lumpur
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Ayu D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
I had an absolutely wonderful stay at Meliá. Everything about my experience was excellent—from the warm and professional service to the cleanliness and comfort of the room. The staff were incredibly friendly and attentive, always making sure that I had everything I needed. The facilities were well-maintained, and the overall atmosphere of the hotel was very relaxing and enjoyable. I especially loved how comfortable and seamless everything felt during my stay—it truly made my trip even more memorable. As a small note for improvement, I occasionally experienced some noise in the room, which might be due to soundproofing. Enhancing this aspect would make the overall experience even more exceptional, especially for guests seeking a perfectly quiet rest. Overall, I would definitely love to come back again in the future and highly recommend this hotel to anyone looking for a great place to stay. Thank you for such a wonderful experience!
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1 people find it helpful
Accommodation's Reply
30 Mar 2026
Dear Guest, Thank you for sharing your wonderful review and for choosing to stay with us at Meliá Kuala Lumpur. We are delighted to know that you had an absolutely enjoyable stay and that our team’s warm and attentive service, along with the cleanliness and comfort of the room, contributed to a memorable experience. Your kind words regarding our facilities and overall atmosphere are truly appreciated and will be shared with the team. We also sincerely appreciate your constructive feedback regarding the occasional noise disturbance. Your comment on soundproofing has been noted and will be reviewed as part of our ongoing efforts to enhance guest comfort. Thank you once again for your strong recommendation. We look forward to welcoming you back for another seamless and enjoyable stay in the future. Warm regards, Meliá Kuala Lumpur Management Team
N***k
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Charming hotel with unbeatable location
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Accommodation's Reply
30 Mar 2026
Dear Guest, Thank you for your excellent review and perfect score. We are delighted to hear that you found our hotel charming and enjoyed our unbeatable location. Your kind feedback is truly appreciated and will be shared with our team. We look forward to welcoming you back to Meliá Kuala Lumpur for another memorable stay. Warm regards, Meliá Kuala Lumpur Management Team
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Good experience staying in Melia Hotel, friendly check-in staff
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Accommodation's Reply
30 Mar 2026
Dear Guest, Thank you for your excellent review and perfect score. We are delighted to know that you had a good experience during your stay and that our check-in team made a positive impression with their friendly service. Your kind words are truly appreciated and will be shared with our team. We look forward to welcoming you back to Meliá Kuala Lumpur for another pleasant stay. Warm regards, Meliá Kuala Lumpur Management Team
A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Main road near Imbi station and across Berjaya Times Square. Spacious room and very comfy.
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Accommodation's Reply
30 Mar 2026
Dear Guest, Thank you for sharing your review and for your positive rating. We are delighted to know that you enjoyed our convenient location near Imbi Station and Berjaya Times Square, as well as the spacious and comfortable room provided during your stay. Your kind feedback is truly appreciated and will be shared with our team as encouragement to continue delivering great experiences. We look forward to welcoming you back to Meliá Kuala Lumpur in the future. Warm regards, Meliá Kuala Lumpur Management Team
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
The room is spacious, the location was great, right in front of Imbi Station, walking distance from Bukit Bintang area, in between food stalls and plaza. The bed is comfy and the bathroom is ok too. But the carpet in the room corridor is a bit dusty. The check-in and checkout process was nice and smooth. All team members are very welcoming as well. Overall, it is a good experience. Thank you Melia for the nice experience.
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Accommodation's Reply
17 Mar 2026
Dear Guest, Thank you for sharing your feedback and for giving us a high rating. We are delighted to hear that you enjoyed your spacious room, convenient location near Imbi Station and the Bukit Bintang area, comfortable bed, and smooth check-in and check-out experience. We also appreciate your kind words about our welcoming team. At the same time, we have taken note of your comment regarding the corridor carpet and will work with our housekeeping team to ensure it meets the high standards expected by our guests. We are glad that your overall experience was positive and look forward to welcoming you back for another enjoyable stay at Meliá Kuala Lumpur. Warm regards, The Management Team Meliá Kuala Lumpur
Y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
The room is spacious, but it's a bit dark. The same goes for the toilet, the lighting is poor. Needs additional lights
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Accommodation's Reply
13 Feb 2026
Dear Ms. Y*i, Thank you for staying with us and sharing your valuable feedback. We are delighted to hear that you found the room spacious. We appreciate your comments regarding the lighting in the room and bathroom. We have forwarded your feedback to our team to consider adding more lighting to enhance guest comfort. We hope to welcome you back again and provide an even better experience on your next visit. Sincerely, The Meliá Kuala Lumpur Team
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Our 2nd stay at Melia. Friendly staff, variety of food during breakfast and big room. Location of the hotel is close to all the popular spots in KL.
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Accommodation's Reply
10 Feb 2026
Dear Guest, Thank you very much for your perfect rating and for choosing to stay with us again. We are delighted to hear that you enjoyed our friendly staff, breakfast variety, spacious room, and convenient location close to KL’s popular spots. It is always a pleasure to welcome returning guests, and we look forward to hosting you again at Meliá Kuala Lumpur for another memorable stay. Warm regards, The Management Team Meliá Kuala Lumpur
A***s
icon-Transit
Transit
icon-origin-TRAVELOKA
6.9
/10
Reviewed 18 week(s) ago
security factor. it can be proven that there were attempts to open locked suitcases, when we temporarily left the hotel room.
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Accommodation's Reply
05 Feb 2026
Dear Guest, Thank you for sharing your feedback. We take security concerns very seriously and would like to understand the situation in more detail. We would greatly appreciate it if you could email us so that we can look into this matter promptly. Warm regards, Melia Kuala Lumpur Management Team
Number of reviews per page
20
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