Dear Valued Guest, Thank you for choosing to stay at Arya Duta Lippo Village and for taking the time to write a review through Traveloka. We apologize for any inconvenience you experienced during your stay, particularly regarding the bed not matching your order, the slippery floor, difficulty adjusting the hot water in the shower, and the poor condition of the towels. Additionally, we regret that the shower drain was clogged. We have forwarded your feedback to the relevant team for evaluation and follow-up, especially regarding room availability, the condition of the linens, and the maintenance of in-room amenities. We greatly appreciate your feedback and are committed to continuously improving the quality of our facilities and services to make your next stay even more comfortable. We hope to welcome you back to Arya Duta Lippo Village with an even better experience. Sincerely, Arya Duta Lippo Village