Friendly staff, comfortable hotel with a good bathroom and huge comfy bed. Room was very quiet despite being on a main road. The lift was out of order, but the reception staff carried our bags up for us. Couldn't fault it. Great location.

Interior rooms have poor ventilation and the halls are quite noisy. Someone in the building was listening to the tv at 4am very loudly and you could hear it.

I had a fantastic one night stay here and the location was perfect. Just a few minutes walk to the museums and fantastic restaurants. The staff was very helpful and made sure I had a taxi at 5am. My room was very nice and spotless. I would definitely stay here again. Thanks everyone for a great stay!

All good

Clean room

Location, clean room, and hotel design

Lovely spacious room and an excellent location (a short walk from the Guggenheim). Perfect as a base for a short city break.

Hi it’s a simple but very easy and confortable Hotel

The hotel is great, clean and spacious. The staff is great. Location is good if you are going to guggenheim museum, not as good if you are going to casco viejo.

2nd time staying here and was a little disappointed. First off, when I pulled back the drapes from above the bed, dust flew everywhere. Whenever anyone was using water (sink, toilet, shower) there was loud noise in the wall from the machine pumping water from below. I was offered another room, but since my stay was short, I chose to stay put.

The room was fabulous, especially the bed and shower. The front desk staff were very courteous and always helpful. I am staying there again soon. So glad I found this hotel

Great location! Clean room and the AC was great!!!

Excellent areas and great location

This little hotel really surprised me! The check-in was so easy and friendly and the room was small but so well designed and comfortable. I was traveling alone in Bilbao and it was a really great landing spot for me..

Great location as it is minutes away from the Guggenheim. The first stop on the airport bus drops you off directly in front of the hotel. Many food / cafes on the street. Not far from metro if you want to go further. Upon arrival, the concierge staff was extremely helpful at sharing information of what to do in the city. On another day, they helped me book a bus to my next destination as the website was in Spanish only. My room was lovely and clean. The bed was comfortable and along with the coffee/tea there were biscuits (nice surprise). I think my room must have been on the main piping as I heard all the water running from floors above/below me… It didn’t bother me but a little nosier than expected. That said, I would still stay here again.

The staff were very helpful and friendly with lots of local knowledge

Strange sounds when shower and toilet used, could also hear this from other rooms. No luggage racks. Large room, basic and needed dusting. Walking distance to Guggenheim. Shuttle bus to airport 2 mins away

Excellent for the price.

- Excellent location and staff - Others are average.

Very helpful staff. Comfortable bed. Window overlooking street. Shower worked well.