Lovely old English hotel. Great staff, very helpful and an excellent location. As far as English hotels go it was very nice and enjoyed our stay there. A very good breakfast clean room and comfortable bed.

Ideally situated by the train station,& for all the amenities Bath has to offer

The staff are amazing and the breakfast was a surprising delight. My biggest issue was the need for the rooms to be better. The beds had serious stains on the mattress that had me thinking there had been a murder scene in there. The sheets were clean enough but I always pull back the sheets to check for bed bugs and was horrified. It definitely had seen better days. The mattress was also flattened. I like a hard bed but I don’t like to feel the springs. I’m sure the staff would have accommodated, but honestly it just seemed like the hotel had seen better days. They do a great job of trying to make it nicer, but management or the owner need to buy new beds and remodel.

Great location across the road from the station. Right in town and great food at very reasonable prices as well. Great staff and can’t wait to return again.

Lovely stay, staff really make it, they do everything for you to ensure you have an enjoyable stay. Ideal location just opposite to Bath Spa station, close to roman baths, bath Abbey, all the shops etc. Hotel has a lot of history so does have creaky floors and you can hear some movement from others but was all ok for us. Great breakfast, full English and continental. Large walk in shower but did take some time to warm up, but when did the pressure was good. Tea and coffee facilities in room and replenished everyday, with biscuits too. Small lift but only small hotel anyway so is OK. Really enjoyed stay, think ideal for any visitors to bath. Staff very friendly and welcoming.

There was an extensive breakfast menu on offer and helpful friendly service throughout.

Friendly staff. Good location for train travellers.

The staff were very nice and had no issues with them, the surrounding area was great, plenty of shops and things to explore. The Hotel needs a fair amount of work to bring it up, the room although clean needs redecorating, scuffed torn wallpaper, chipped furniture, cracked tiles are not a good look. The room is next to the town centre but it was very noisy so we hardly slept, two beds were pushed together and they were very uncomfortable, one dipped to one side when you laid on it. The food was nice but the restaurant needs decorating as well, damp on the ceiling and down the wall, tables and chairs are scuffed, carpet not great, this is no reflection on the waiting staff as they were very nice and professional. The scrambled eggs at breakfast were like rubber, no care taken to cook those, poached eggs were fine though. The hotel has a lot of competition around it so it needs to up it's game to get returning customers.

It's an older building but the rooms were nice and clean and had most of what you'd need, and the bar downstairs is pretty good!

Excellent room, friendly staff, super location

Excellent location, right in the heart of everything and opposite the train station. Lovely room and very welcoming and helpful staff.

Great location, very helpful staff, nice little touches in the room, excellent breakfast. Rooms could do with a re-furb and my bed was too hard for me, but I would stay there again.

The room was spacious and clean and the staff were friendly also there was loads of shops, bars and restaurants

yes,location excellent

Easy to check in and out

The staff were always very polite and cheerful

Helpful reception & breakfast team.

The room was very clean, the location is amazing, and the staff were really friendly. We arrived early and they kindly stored our bags for us. It’s very close to the train station but still nice and quiet. Highly recommended!

Staff

We interacted with at least five people at the front desk and they were all so pleasant. The room was what we needed, the location was amazing (just across from train station), and they held our bags while we explored the city.