Overall Ratings & Reviews Vertilex Hotel

Good hotel and very good staff

Need to fix the TV .. The TV is broken and slow to repair

The room was nice and comfortable thank you for your services ❤️

Good environment and nice bed

Very near to IKEA & Aeon. Nice and cozy space suitable for weekends getaway

You could say it is good to spend the night in Johoh Baru, close to Aeon Mall can just walk.

1) I made my booking from the option of queen bed with window, but when check in, the receptionist claimed I never made requested for this special request with window, and told me there was no more room with window, although at the end I manage to fight back the exactly room I wanted but staffs giving me faces and commented customer don’t wan the room for reason to switch room, in this case I rather the hotel do not put the option for customer to choose with or without window. 2) The water pipe beside my room was leaking until my room wet (I only realized on 11:30pm)staff never informed customer & sincere apologies to us. Around 12:10am only I manage to get in my room. 3) Please provide receipt for deposit, I nearly cannot get back my deposit just because the stuff mention no deposit for this room inside the system, but please bear in mind if I didn’t pay deposit the hotel procedure won’t allow me to get the room.

Got bugs,air conditioning Paip water pass out through up on the wall water dropping from up,toilet so smelly.

Comfortable and located in a very strategic area. Close to aeon & ikea Tebrau. The store is close. Just need to walk if hungry. Breakfast was good. There is a cafe next to the hotel. Service is good and satisfied. Just kettle takde so, kne grab your own hot water in the pantry. Apepun best !! Bole came back. Tq so much !! 😘

The room is great and the toilet is clean. The only lack of this room is only it doesn’t have any window. Overall, it's a nice place.