Good stay for the price. Room is quite dated but clean and adequate. Staff is great, as usual for Japan. Would stay again if we need to visit this area.

Lovely people, very clean, spacious. The only down side which isn’t too bad is that the toilets are outside

Staff was good. Hotel is a bit old and dated.

Great overall offer !

Enjoyable area with several things to do within the facility. The rooms are old but well maintained.

Everything was fine, but just old and seems lack of proper maintenance. But the staff were excellent. I left my passport in my room and they helped us to find it out when I was checking in my next hotel.

Nice attractions and scenery and beeakfast. Rooms were clean and space.

I was incredibly impressed with my recent stay at your hotel. It truly exceeded all my expectations! The location is absolutely perfect—just a short walk away from the vibrant Shibuya nightlife and an amazing shopping experience. Being so close to the train station made exploring the city a breeze. The room itself was immaculate, combining modern elegance with plenty of space to relax and unwind. Everything was spotlessly clean, which made my stay even more comfortable. Without a doubt, I am already looking forward to my next visit. Thank you for providing such an outstanding experience—I can't wait to return!

Amazing and relaxing stay

The hotel was within the Toki no Sumika resort so it was easy walking to the restaurants, shops, and illumination. The hotel room was clean but their beds and pillows were hard, which, is the Japanese standard. However, I’m a memory foam type of gal so for me it was very uncomfortable. The view of Mount Fuji from our room was outstanding! We didn’t request a Mountain View room so this wasn’t an additional fee. Their onsen within the hotel was small without an outside onsen. But it was clean and nice. They do provide a coupon for free usage of one of the onsens within the resort, but it was around a 5 minute walk outside the hotel. That onsen was bigger and nice. The breakfast buffet was small but okay. The view of Mount Fuji was fantastic while eating. Overall, I would recommend people to stay at this hotel if you are planning on going to Toki no Sumika for the winter illumination!

cool front desk service and good breakfast

だいぶ経年劣化を感じますが、これは仕方のないことですね。せめて大浴場の脱衣所のリフォームが欲しいところです。

敷地内に見所遊び所食べ所が満載で、もっとゆっくり時間をとれたら良かったと思いました。 私は公共交通機関を使った旅だったので、駅とホテルを結ぶシャトルバスはありがたかったです。ただ、早朝に動くバスは無いのでタクシーを使わざるを得ず、結局お高くつきました。 時の栖ホテルの温泉の受付とロッカーがわかりにくかったので改善されるといいなと思います。

と

スタップの方がとても丁寧な対応をされていて、とても良かったです。

チェックインを早くし様々な施設を楽しむべきです。 また駅から送迎バスがたくさん走ってるから電車でも来やすい。 温泉入りたかったなー

敷地内にレストランや温泉もあり、部屋からの眺めも富士山がきれいに見えて良かった。 イルミネーションもとてもきれいで、レストランで食事をした後、散歩するのにちょうど良く楽しめた。

客室は広くて清潔。天然温泉はとても気持ち良く、スタッフの対応もとても良かったです。

スタッフの対応が良かったです。

お世話になりました。 ありがとうございます