The room has a foul smell. No ice bucket in the room but had a full kitchen. No ice machine on the ground floor. I had to go to 3rd or 4th floor to grab ice. The receptionists doesn’t know what floor is the ice machine located. The fitness gym is messy.

Positives: helpful, polite staff; good breakfast options included with stay saves on costly eating out for one meal; great location in the west end of Edmonton; useful kitchenette with mini fridge; spacious room; quiet (we did not hear other travelers). Negatives: the bed was sagged and in need of replacement, staff offered us a room change to one with a newer bed but the only new room option they had was located in a noisy high traffic area so we declined; the room we had is showing signs of wear and needs some attention to bring it up to standards - the grout in the shower was not clean (with noticeable spots of pink and black), the baseboards were damaged, and there were some small stains on the carpet. We’ve stayed at this hotel since it was new and it has always been one of our first picks, but we will consider choosing other options in the future based on this recent stay experience at The Element. If the room maintenance upgrades and repairs are given attention throughout the hotel, it would improve our opinion significantly.

There was a loud knocking sound that seemed to be coming from the toilet flushing system inside the wall. It was consistent. House keeping walked into my room at 10 when check out is at 12.

Check in was very difficult. We arrived at 11:15 pm and the person checking us in was not able to speak functional English. She was not logged into the computer system and as such was not able to check us in. She kept trying different things and was not able to tell me what I was waiting for in the process. Eventually, at my insistence, she called her manager who came and took care of things but it was a very long wait to get checked in and the frustrating part is to now know what the issue is and how long it was going to take or how it was going to be resolved.

Great stay

Great place to stay.

Stayed for 5 nights on the ground floor. Room was very spacious with 2 queen beds and a pull out couch. Really liked the kitchen with a separate freezer/fridge. Ran out of body wash on the first day and housekeeping did not replenish. They clean every 2 days but they missed us the first time. Brought our white noise machine but the traffic sounds outside were very loud. They were full so unable to move us. Breakfast was awesome with made to order omelettes on the weekdays in addition to several other choices including chicken sausages, breakfast postatoes, waffles, muffins, toast, yogurt, cereal, tea and juice. The infused water was a nice touch. Staff were pleasant.

Will be staying here again for sure

They accommodated all of our requests

i liked the breakfast

Our preferred hotel

Checked in to stay what was supposed to be 3 nights. Front desk was very rude when asking about damage deposit, no compassion. Checked out after 2 nights as the 2nd morning I found mice droppings in the corner. Asked for a refund for the one night I was losing out on, the front desk called manager and they said yeah and call Expedia to phone them to process the refund for the one night. Did it asap as I left the property, expedia called and were advised manager can only do it, however he wouldn’t be in for an hour. So Expedia advised me they would call back and the off line team would take over the case and expect a call back in 2 hours. Well 2 hours passed so I called Expedia again to follow up and they said they are having a hard time reaching the hotel. Still to this day it is now 4 days later and I got an email that Expedia is still having hard time reaching hotel. So not only did the front desk lie about the refund but they refuse to even speak to Expedia. Thankfully Expedia took it upon me themselves to issue me one key cash on their app. Not to mention there wasn’t even a range hood over the elements to cook looked like it had been removed and not replaced so there was a big hole there. I will never stay at this property again!

The staff at this hotel were all amazing. Unfortunately the whole hotel is located along a busy road and the road noise was terrible. It’s too bad because this would have been a great spot to spend some time while in Edmonton.

Close to things we needed.

Especially the front desk and all other staff were all customer friendly and very attentive.

Amazing!

Breakfast is good! Nibis ( the cook) always cook fresh eggs for everyone. He is very patient and nice. All the management are very welcoming and helpful. The custodian are all helpful. A very good experience for us to know all them. They are all welcoming and nice. I think they deserve 4 stars! The hotel looks new! 3 stars hotel in some places like New York are very dirty.

We are a family of 5 and have stayed at this hotel for both our trips in Edmonton recently July 1-4, 2026 & in April 2019. This hotel still looks well kept since 2019. The check-in was smooth, parking was convenient with secured underground, room was clean & modern, breakfast was delicious (eggs, omelette, fresh fruits, juices/coffee/tea, etc). The pool/hot tub & gym that’s shared with connecting neighbour Four Points hotel is also great. Location is close to downtown & foods etc. We will be staying here the next time we’re in Edmonton. Thanks for your great service here 👌

Fine. Good hotel. Minimum

Room is clean and staff is friendly but breakfast is ok . Not too much choice