I've been using their services for 3-4 years now, but last time I experienced a double booking.
I had made a reservation a year in advance, but they prioritized the person who booked later and told me they would find another similar place nearby.
Well, mistakes happen, so it can't be helped, but
I told them that the minimum requirements for my children were a place with Wi-Fi and air conditioning for sleeping at night, and they searched for a place for me, but when I asked, "Does it have air conditioning?", they replied, "Yes!"
I moved to another place, but instead of air conditioning, it had a fan...
A fan and a regular fan in a large room—I couldn't sleep.
And yet, it was the same price.
I couldn't accept it.
I didn't complain because I knew it wouldn't do any good, but the sloppy management and terrible service despite being a long-time customer made me never want to use their services again.
The location and the fact that they allow dogs were good, though...
I have no intention of booking again.
It was disappointing.