Itz'ana Resort & Residences

Explore Itz'ana Resort & Residences
8.8
Very Good
From 88 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.0

Traveler Reviews Itz'ana Resort & Residences

Number of reviews per page
20
40
Top reviews
James
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Yes
Bernard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Boutique-sized and well appointed. Exceptional pool and beach area. Large comfortable rooms with premium linens. Very friendly and helpful staff.
Carina
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had an AMAZING stay at Itz’ana!! We were impacted by winter storms in the southeast and missed our first night. They gave us a credit equal to the value of the night for food and drinks at the resort. They were responsive prior and during our trip. Truly wonderful service. The grounds themselves were gorgeous. I felt clean and safe the whole time. The food was good. Highly recommend
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Xavier
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff was top tier, nice ambience all around!
Richard
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

we enjoyed the pool, beach, paddleboard, quiet. Staff very attentive and helpful. Loved the coffee service on the beach The continental breakfast was great!
angela
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Perfect!
Rickey
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Itz'ana is exceptional. The staff embodies the meaning of hospitality. From the reception desk, the wait staff, housekeeping; everyone was so nice and helpful. The GM is amazing, he has assembled a great staff. We are aready planning our trip back in February 2026. We love this place.
enrico
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Very beautiful property!
Jordan
icon-Leisure
Leisure
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

They have a wonderful pool that looks out over the beach, the beach was clean and free of debris.
Bradley
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The rooms were very nice very clean. The pool was amazing a nice view of the ocean
Kimberly
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Yes!!! Enjoyed over and over!! lol
John
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Unobstructed. Hear the waves at night. Very relaxing property. Very friendly staff
Sharon
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Great staff!
Elizabeth
icon-with Partner
with Partner
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

The hotel was nicely decorated with very comfortable beds and nice big balconies. Pool and beach area were gorgeous and staff was super friendly and helpful.
Jennifer
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Delphin is amazing. Goes above and beyond all day everyday
Paul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Very friendly and accommodating. Great ocean view.
Karen
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

While your resort was really lovely, our experience was ruined by your decision to host a large group of over 125 people without informing us in advance or providing alternative accommodations. We were told at check-in that we would be barred from using the outdoor eating areas for ALL meals while we were there. Bad enough but even the pool itself could not be used due to the large group taking it over and disturbing everyone with their loud and drunken behavior from early morning until very late at night. It felt like we were in the middle of a disgusting drunken fraternity party. The staff could do nothing about it and management never even tried and moreover said absolutely nothing to us or even apologize to us throughout our stay. Hosting a group like this certainly damaged your reputation but even worse not caring about the ten guests not part of the group will have a lasting negative impact. If management wants to host such a large group they should insist the group buys out the resort for the event and they should not be accepting reservations from other guests who would be severely impacted by the large group. This was a disgrace and we intend to post this online to make others aware.
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Kaskie
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Nice little place with a very friendly staff. The beach is great because the water isn’t deep for a nice lathe flat area, which makes it safe to swim.
Hanna
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

A beautiful location with the best staff that went above and beyond to create a memorable experience!
Ben
icon-Leisure
Leisure
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Excellent friendly staff one gets to know personally. They put the extra into service
Number of reviews per page
20
40

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