Great location

all good. Excellent if you need one night, right next to the events area.

I’m not happy with the stay, our room the lock didn’t work it would just open without a key I ask the manager she was rude and never send somebody to fix the issue. During check out the elevator didn’t work we had to come down the stairs and to top it off the exit of the stairs take you to the back of the hotel we had to walk all around the hotel to do the check out. And had to walk the ramp where the car come in to get to the car due to the elevator not working and is the only way to get to the car. Location is good but service is not. Breakfast is only sandwich everyday that’s it and the waiter gets upset if you ask for plates or anything is missing.

Clean rooms great service all perfect!

We found pest activity in the bathrooms.

clean rooms always very nice staff and very fast service love that is walking distance to the fair and shopping center.

Halls smelled good, staff was friendly and nice.

Elmpersonal de la cocina muy grosero te contestan de muy mal modo o casi ignorándote Los cuartos no tienen ventilacion natural y se sofoca el vapor o el calor

Amazing customer service from the staff. Rooms were modern and clean. Continental breakfast was not what we anticipated, especially the coffee after staying at other City Express locations in Mexico. Location was great and the view from our room even better. Would definitely stay here again.

I have stayed many times with them normally the check in is fast and efficient, and they have been giving me my room like 2 hours early , they are the best, also it is super convenient located and very close of the bus station

Do NOT stay here!! The air conditioning wasn't working in my room. When I contacted the front desk, the emplyee told me she couldn't guarantee that it could be fixed and offered a 100% refund if wanted to check out. I checked out and was assured me that a 100% refund would be issued. I asked for a written confirmation, and she said she could give me one because it was booked through an agency. Now,the refund hasn't been issued and they aren't responding to my inquiries.

I stayed at this City Eccles Hotel for 5 nights. The staff were very professional and courteous. I would come back again.

Había mucha gente para un solo elevador y la llave del cuarto se desprogramaba todos los dias

Clean and friendly

Close as I needed.

Good location

every thing was great staff , clean room , food , just the security guards on their phones at all times i rented a car and every time we same them they looked annoyed need to improve there faces when greeting with a smile ..

Good

The place weas dirty, poor service, food was bad, the lock on our door was failing a lot.

Locación was excelente. Breakfast was very good. Simple but good