Did not use either the pool nor spa as we arrived quite late. We used the private open air bath, which was pleasant. The building is very old and our room on the lower level had a very musty smell covered by excessive camphor. The reception is on the 6th floor, and our room was on the first floor - very strange, with no elevator going to the lower levels. It made for a difficult and awkward descent and climb for me, as I have respiratory problems. While breakfast was generous, we found the price to be quite steep for a ryokan with no dinner included. The place is isolated, and we were told not to go out at night due to the presence of wild dogs.

The staff were very professional and friendly. Some of the best service I have ever had

Fantastic immersion in Japanese culture with a gorgeous view of the Sea of Japan and the fishing village. Top rate Onsen. Used the shuttle but we were not provided with the pick up location which was very difficult to find. Make sure you book it as it only leaves once a day. The room had no hot water, even though we were informed to run the tap. The heater was in need of cleaning. Very isolated location with no access to other food options. Be prepared for this.

Really lovely ryokan and onsen with beautiful ocean views. The futons were very comfortable, as well. It's a little outside of Wakayama city (about 30 minutes/¥3500 by taxi), but there is a nearby bus and they have a parking area if you are driving. The staff speaks a little English, but don't expect the same level of English that you might get at a larger, urban hotel. Overall, it was very relaxing and I would definitely recommend it.

Very nice staff and great rooms and views

This place was so great I wished I could have stayed longer. The only warning I have is that it is on a mountainside so you will need to bring food with you or take buses/taxis for your lunch and dinner.

The staff was wonderful! Very helpful! The hot springs are amazing

Wonderful baths, beautiful views, delicious Japanese food, exceptionally warm and helpful staff. Truly a wonderful get away. The chef graciously accommodated our vegetarian diet. Staff made sure all our needs were met and helped facilitate transportation for a day trip to Nachi Falls. Amenities were thoughtful. Grounds were under some renovation during our visit, but it was peaceful and very enjoyable. Wakayama station was a convenient hub for coming and going.

Staff were friendly but not informative. They didn’t inform us about the amenities to use for the onsen. Onsen too cramp and products offer are limited. No socks provided in the room too. We booked half board but was told it’s room only. The hot water takes 5 mins to come out. View is beautiful

It's a very pleasant stay with exceptionally good dinner and services. The room is cosy and clean with a beautiful view. The onsens are good too.

Choose one of the three new suites in the annex and you’ll be enjoying a high-end Spa hotel... big rooms with comfy beds, European style shower-room, sun-deck with private hot-tub and great sunset views over the harbour, also enjoyed by the traditional Onsen baths. Evening dinner is pricey but an investment in top quality Japanese Kaiseki - a tasting menu of the best local fish and traditional cuisine. Make sure you book the night before, as there are very few alternatives in the immediate vicinity. There isn’t a lot to do locally but the hotel offers a free shuttle-bus to and from Wakayama centre. Mostly though, you’ll enjoy relaxing on the sun deck watching the fishing boats come and go with their daily catch.

My children are afraid of lizard . Unfortunately , there was one lizard in our washroom during our stay .if you have kids who are afraid of insects , be aware of that

The photos make the hotel look better than it is. It’s tired and too out the way. However, staff were helpful and found us a nice local Japanese restaurant

Very traditional. Could use some TLC in the rooms. Bathhouse lovely. Staff very nice. Traditional breakfast only, but lovely.

景観や接客には魅力を感じました。特に和歌浦を一望できるロケーションは素晴らしく、スタッフの対応も丁寧でした。 一方で、館内はコストを抑えたリノベーションの印象が強く、ホームページから受ける上質なイメージとのギャップを感じました。露天風呂は温泉ではなく、また夜間は廊下の照明が消灯されるなど、随所にコスト管理を重視した運営姿勢が見受けられます。 あと、元の建物が相当ボロいので、新耐震基準ではないと思います。地震が来たら、高台にあるので津波は大丈夫ですが、多分圧死します。 ところどころでおばあちゃんちのにおいがします。 現在の社長が厳しい経営状況から宿を再建されたことは大変素晴らしいことだと思います。しかし、その経営手法が強く表れている一方で、宿泊料金とのバランスには疑問を感じました。今回は1泊6万円弱の部屋付き露天のプランを利用しましたが、その価格帯に期待する体験価値には届いていない印象です。 また、和歌浦という立地を考えると、食事面でも地元らしさをさらに打ち出せる余地があるように思いました。地魚や地域性をより感じられる内容であれば、宿の個性がさらに際立つのではないでしょうか。 なお、朝食はとても良かったです。ご飯のお供の種類が豊富で、派手さはないものの満足度が高く、今回の滞在で最も印象に残った食事でした。 あと、タバコ吸える場所が異常に多いので、喫煙者にはおすすめの宿です。

食事や細かいサービスの行き届いた旅館の接待にとても満足してます。また友人を誘って必ず行きたいと思っています。

朝食の　釜揚げしら　いつも楽しみですが 今回も美味しく　頂きました。

The staff were exceptionally polite and welcoming, and the room was very clean. Dinner and breakfast are great and with enough privacy. The onsen facilities were also enjoyable. The only drawback is that there isn’t a convenience store nearby. In general, this is a great hotel but only for road trip travelers.

職員很友善環境很舒服。適合去度假 飲食很豐富。有獨立房間吃早餐。但有部分樓層沒有電梯需要留意。

房間很棒，我第一次住塌塌米房，海景風景又好，晚餐跟早餐也很好吃，工作人員服務也很親切熱情。