Overall Ratings & Reviews 22Land Residence Hotel & Spa Hanoi

Staff entering the room while the guest is still staying

บริการดีมากๆ พนักงานแนะนำดีมาก

The hotel is clean and comfortable. The staff is very cute and polite, supporting guests' requests very enthusiastically. There are convenient amenities such as swimming pool, spa, and sauna. Good cost. The hotel location is a bit difficult to book a car during peak hours but it is very suitable for my accommodation needs. Those who like crowded or fast-moving areas can consider before choosing.

khách sạn sạch sẽ, nhân viên thân thiện

It 's a pleasant experience stay at this property. The room is neat, staff services awesome, breakfast all good. Everything just meet the standard except our room was smelly from the bathroom plumbing, but for the record everything was clean. The area quite far from the tourist area, really far and I think it 's a bad time for us because there was a construction noises next to our room. But everything is good overall.

Từ đây chạy về trung tâm Hà Nội khá thuận tiện. Bữa sáng ngon và đa dạng Nhân viên nhiệt tình

Khách sạn sạch sẽ, đẹp, sẽ quay lại đây khi minh đi công tác Ha nội

nice clean hotel. Lovely staff 💯❤️

Không giao đúng phòng mình đặt nhưng mình vẫn đồng ý đổi sang phòng khác nhưng nhỏ hơn không đúng yêu cầu của mình. Bạn lễ tân nữ tóc ngắn đeo kính thái độ không tốt trong suốt quá trình mình ở đây. Đến khi mình nói rõ ràng mới chịu đổi mình lên phòng tốt hơn và đến khi chuyển phòng mình có quên áo nhờ kiểm tra thì báo là không có nên mình đã trực tiếp quay lại phòng cũ để nhờ khách đang ở lấy giúp mình. Việc tuy nhỏ nhưng cách cư xử và làm việc bạn nhân viên nữ đeo kính đó quá tệ.

Có view đẹp nhân viên thân thiện mà ăn sáng hơi chán thui, nhưng nói chung gất đáng tiền

Chỉ có lúc xuất hóa đơn thì bên kế toán làm việc không được trơn tru lắm, phải gọi nhắc hoài, còn lại ổn, cũng đã lần 2 mình ghé lại.

My family is from the countryside. Because it was quite late at 12pm, I had to book a 22land hotel room on the traveloka app. After half an hour of booking, I went to the hotel, when I showed the cmt and payment voucher on the app to check in, the receptionist absently asked what app did you book the room on? My side also doesn't have many rooms at the weekend, only other room types. But I see you booked the deluxe class so you upgraded the room to a suite for me & the extra fee is 100k + I have 2 adults & 1 9 year old baby so I will surcharge 200k. I am very happy ok immediately received the card from up to the room. When she got to her room, she asked where the bathtub was, mom? I rushed out and urged my husband to call the front desk because I booked a deluxe room with a bathtub & when I upgraded to a suite, it also had a bathtub. Hello, the receptionist received the answer from me, I still have the right room, you guys stay temporarily. Frustrated, I touched the kettle to boil hot water and found that there was already water inside, curiously opened it and looked in, oh, the water was dirty like someone put crab bricks in. Emphasis is that it is like crab bricks, not water with sediment! Feeling shiver when holding the super speed kettle. Really disappointed in the way 22land works! Breakfast buffet here is also temporary, few dishes because the hotel is small. The chicken noodle soup here is quite good. Maybe pull back the chicken noodle soup, but this is a really bad experience!

Khách sạn 4 sao có đúng không vậy. 4 sao mà không có buffer sáng lừa khách à.!! 4 sao thì phải có ăn sáng tự chọn chứ ( buffer) đúng là 4 sao rởm

không giống như quảng cáo, xông hơi và bể bơi hỏng mặc dù khách sạn 3 sao. đồ ăn sáng không ngon,tuy nhiên nhân viên lễ tân cũng rất nice nên vớt vát được xíu,anh đó rất nhiệt tình

Good service, enthusiastic, friendly staff, clean room with full amenities, room view is very nice. A perfect stay, will definitely come back next time. Breakfast cx is very good and quality.

The hotel is clean. The service is ok. The food is delicious. The children serving and the cleaning ladies are also very cute. Will come back if I go to Hanoi again.

Beds, pillows are not very clean