Dear Valued Guest, Thank you for taking the time to share your experience staying at ibis Styles Malang. We are delighted to hear that you enjoyed the hotel's location near the city center, the view, and the well-functioning air conditioning. We apologize for any inconvenience related to the firm mattress and the unsatisfactory TV picture quality. Your feedback is invaluable to us and will be used to improve the comfort of our rooms. Regarding drinking water and toothbrushes, ibis Styles Malang has implemented an environmentally friendly program to reduce the use of single-use plastics. Drinking water is available from water dispensers on each floor, and glass bottles are provided in the rooms. You can request toothbrushes and toothpaste from our staff. We apologize if information about these amenities was not communicated correctly during your stay. Thank you for your feedback. We hope to welcome you back to ibis Styles Malang and provide you with an even more comfortable stay on your next visit. Sincerely, Ina Rianawati, General Manager

Dear Mr./Ms. Tendy A.H., Thank you so much for your positive review. We are delighted to hear that your stay at ibis Styles Malang was enjoyable and satisfying. We are glad that our hotel is a convenient choice for families. We hope that our family-friendly facilities and warm atmosphere made your family time even more meaningful. We look forward to welcoming you and your family back to ibis Styles Malang again for another warm, comfortable, and enjoyable stay. Sincerely, Ina Rianawati, General Manager

Dear Valued Customer, Thank you so much for your positive review. We are delighted to hear that you had a wonderful time at ibis Styles Malang, especially that your children enjoyed the heated pool. We have a heated pool to make swimming more comfortable for all guests, including families with children, especially in Malang's cooler weather. We hope to welcome you and your family back to ibis Styles Malang again for even more memorable moments on your next visit. Sincerely, Ina Rianawati, General Manager

Dear Ms. Lia A., Thank you very much for your kind words. We are delighted to know that the service and kindness of the ibis Styles Malang team left a positive impression during your stay. Your feedback encourages the entire team to continue striving to provide warm, friendly, and sincere service to all guests. We hope to welcome you back to ibis Styles Malang again and provide you with another memorable stay. Sincerely, Ina Rianawati, General Manager

Dear Stella g p, Thank you so much for your wonderful review. We are delighted to hear that your overall experience during your stay at ibis Styles Malang was positive and memorable. Your compliments are a great encouragement to our entire team to continue providing friendly, comfortable, and attentive service to all our guests. We hope to welcome you back to ibis Styles Malang again and create another memorable experience on your next visit. Thank you for your trust! 🙏 Sincerely, Ina Rianawati, General Manager

Dear Ms. Embrinita O, Thank you very much for your positive review. We are delighted to hear that you were satisfied with the welcome and service from the ibis Styles Malang team and that you appreciated the clean and comfortable room. Your compliments are an encouragement to our entire team to continue providing friendly, warm, and attentive service to all guests. We appreciate your feedback and hope to welcome you back to ibis Styles Malang for an even more memorable stay. Sincerely, Ina Rianawati, General Manager

Dear Lia A, Thank you so much for your positive review. We are delighted to hear that you felt comfortable and enjoyed your memorable stay at ibis Styles Malang. We are glad that you thought our pricing was appropriate for the comfort and experience you had during your stay. Your satisfaction motivates our entire team to strive to provide the best service at attractive prices for our guests. We hope to welcome you back to ibis Styles Malang and provide you with an even better stay experience on your next visit. Sincerely, Ina Rianawati, General Manager

Dear Mr. Horas S., Thank you for taking the time to share your experience staying at ibis Styles Malang. We are delighted to hear that you were comfortable during your stay, especially with the clean room, the cool air conditioning, and the comfortable bed which contributed to your good sleep. We are also pleased to hear that our breakfast met your needs and was suitable for families with children. Your satisfaction motivates us to maintain the comfort of our rooms, the quality of our breakfast, and provide a pleasant stay experience for the whole family. We hope to welcome you and your family back to ibis Styles Malang on your next visit. Sincerely, Ina Rianawati, General Manager

Dear Valued Guest, Thank you so much for taking the time to share your experience staying at ibis Styles Malang. We are delighted to hear that our location, close to the business district and city center, met your needs for both business and personal travel. We appreciate your appreciation of our hotel facilities, the fast and affordable laundry service, and the friendly and attentive service from our team. We are glad to hear that your room was quiet and comfortable, free from noise from other rooms. Regarding your comment about parking, thank you for letting us know. We understand that parking is an important part of the guest experience, and ibis Styles Malang offers complimentary valet parking for the convenience of all guests. We will take your feedback into consideration to improve the comfort of your next stay. We hope that ibis Styles Malang will remain your choice every time you visit Malang. See you next time! Sincerely, Ina Rianawati, General Manager

Dear Mr. Adimas Y.I, Alhamdulillah, thank you very much for taking the time to share your experience of your three-night stay at ibis Styles Malang. We are delighted to hear that the check-in and check-out process was quick and smooth, and that the room and meals we served met your expectations. We are also pleased that the heated pool was one of your favorite amenities, especially for children. We hope that swimming and relaxing with your family was a pleasant part of your stay with us. Thank you again for your trust in choosing ibis Styles Malang. We look forward to welcoming you back again in the future and providing you with an even more memorable stay. Sincerely, Ina Rianawati, General Manager