Dear Valued Guest, Thank you for sharing your wonderful experience at Mercure Convention Center Ancol. We are delighted to know that you and your family had an enjoyable stay and appreciated our family-friendly atmosphere as well as the various children’s facilities available at the hotel. We also truly appreciate your feedback regarding the food variety. Your comment is very valuable to us and will certainly be shared with our culinary team as part of our continuous improvement efforts. It is always a pleasure to know that our hotel could provide a pleasant family getaway experience. We look forward to welcoming you and your loved ones back again for another memorable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your wonderful review and for giving us such a positive rating. We are delighted to know that you enjoyed our clean hotel environment, complete facilities, and kids-friendly atmosphere during your stay. Creating a comfortable and enjoyable experience for families is one of our priorities, so your kind words truly mean a lot to us. We hope to welcome you and your family back again soon for another memorable stay by the beach. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for taking the time to share your stay experience at Mercure Convention Center Ancol. We sincerely apologize for the inconvenience you experienced with the air conditioning in your first room. We truly appreciate your patience and understanding while our team worked to resolve the issue and arrange a room change for your comfort. It is relieving to know that despite the initial inconvenience, you were satisfied with the responsibility and responsiveness shown by our team. We are also delighted to hear that you continue to enjoy your staycation experience with us and that our staff’s hospitality left a positive impression on you. Your kind words are a great motivation for all of us to continue delivering the best service to our valued guests. Thank you once again for your trust and support. We look forward to welcoming you back for another pleasant stay with us in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warmest greetings from Mercure Convention Center Ancol. Thank you for sharing your wonderful review and for giving us such a positive rating. We are truly delighted to know that your stay was memorable for you and your family. Your kind words about our service mean a lot to us and become great motivation for our team to continue delivering the best hospitality experience. We are very happy to hear that you plan to return, and we look forward to welcoming you back again for another pleasant stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for sharing your review and for choosing to stay at Mercure Convention Center Ancol. We are delighted to know that you found our hotel kids friendly, comfortable, and clean, and that overall you had a satisfying stay with us. Your positive comments truly mean a lot to our team. At the same time, we sincerely apologize for the inconvenience you experienced during breakfast regarding the limited menu variety, delayed refill, and seating queue. Please rest assured that your feedback has been shared with our Food & Beverage team for immediate improvement, especially during peak breakfast hours, so we can provide a more comfortable dining experience for all guests. Thank you once again for your valuable feedback. We look forward to welcoming you and your family back again for an even better experience in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest Warmest greetings from Mercure Convention Center Ancol Jakarta. Thank you very much for sharing your detailed review and for choosing to stay with us. We are delighted to know that you had a very pleasant experience during your stay, especially enjoying the spacious and clean Deluxe Ocean View room, the beautiful scenery overlooking the sea, gondola, and Dufan, as well as our family-friendly facilities such as the swimming pool, playground, VR games, and kids activities. We are also pleased to hear that you enjoyed our breakfast selection and coffee station service. Your kind recommendation truly means a lot to us and becomes a great motivation for our team to continuously provide memorable experiences for all guests. At the same time, please allow us to sincerely apologize for the inconveniences you experienced regarding the sofa bed condition, TV features, refrigerator temperature, and Wi-Fi connection in your room. Your valuable feedback has been shared with the related departments for immediate evaluation and improvement to ensure a better stay experience in the future. Thank you once again for your trust and recommendation. We look forward to welcoming you and your family back again for another enjoyable stay at Mercure Convention Center Ancol Jakarta. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warmest greetings from Mercure Convention Center Ancol. Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to know that you enjoyed our friendly service, as well as the clean and spacious room, and the beautiful view. Your kind feedback is truly appreciated and motivates our team to continue delivering the best experience to all our guests. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you very much for sharing your positive experience and for giving us such a high rating. We are delighted to know that you enjoyed the pleasant atmosphere of our hotel, found our staff to be friendly, and appreciated the cleanliness of your room. Your kind words truly motivate our team to continue delivering excellent service to all our guests. We will be sure to share your feedback with the entire team as encouragement. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your review with us. We are pleased to know that you had a fun and memorable stay with your family. It is great to hear that the event happening during your visit added to the overall excitement and made your experience even more unforgettable. However, we also note that your rating indicates there may have been some aspects that did not fully meet your expectations. We truly appreciate your feedback and will continue striving to improve our services and facilities to provide a better experience for all our guests. We look forward to welcoming you and your family back for an even more enjoyable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your experience with us. We are pleased to know that you had an enjoyable stay and found our hotel to be kids-friendly, making it a great choice for families. It is also wonderful to hear that you appreciated the variety of our breakfast offerings. At the same time, we noticed that your overall rating indicates there may still be areas where we can improve. Your feedback is very important to us, and we would truly appreciate it if you could share more details about any aspects that did not fully meet your expectations, so we can enhance our services moving forward. We look forward to welcoming you and your family back for an even better stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your detailed review and for giving us such a high rating. We are delighted to know that you had a very pleasant stay with us and enjoyed our photo spots, friendly and prompt service, as well as the variety of delicious food, including our gelato. It is also great to hear that our location near Pantai Festival added to your experience, and that you found the room spacious. At the same time, we truly appreciate your constructive feedback regarding the room soundproofing and the AC noise at night. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our Engineering team for further evaluation and improvement, as guest comfort is our top priority. Thank you once again for your valuable feedback. We look forward to welcoming you back for an even more comfortable and enjoyable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Ms. Vanora, We greatly appreciate your feedback regarding your stay at the Mercure Convention Center Ancol. We are delighted to receive your positive comments. We will share your feedback with our team, and we are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we look forward to welcoming you again in the future. Sincerely, Sutiyono, Customer Experience Team

Dear Valued Guest, Thank you for taking the time to share your experience at Mercure Convention Center Ancol. We are delighted to know that you found our hotel to be a great choice for exploring the Taman Impian Jaya Ancol area. Our strategic location is indeed one of our key highlights, and we are glad it contributed to your enjoyable stay. Your positive feedback is truly appreciated and motivates us to continuously provide the best service to our guests. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warmest greetings from Mercure Convention Center Ancol. Thank you very much for sharing your wonderful review and for giving us such a perfect score. We are truly delighted to know that you had a very satisfying stay with us. It is a pleasure to hear that you enjoyed our comfortable hotel atmosphere, delicious breakfast, and especially the foam pool which brought joy to your children. We are also glad that the complimentary room decoration for your special moments added a memorable touch to your stay. Your kind words about our friendly and helpful staff mean a lot to us, as providing heartfelt service is always our top priority. We sincerely appreciate your support and look forward to welcoming you and your family back for another memorable experience in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for your positive review of your stay at the Mercure Convention Center Ancol. We are delighted to hear that you and your family enjoyed the hotel's facilities as well as our friendly and attentive service. Your review is a true motivator for us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back again in the future. Sincerely, Sutiyono, Guest Experience Team

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your positive review with such a great score. We are delighted to hear that you found the room clean and comfortable, and that our staff delivered friendly service during your stay. It is also wonderful to know that you enjoyed our coffee and porridge—your kind words truly motivate our team to keep maintaining the quality. At the same time, we appreciate your constructive feedback regarding the variety of kids’ meals and cakes, which you felt could be improved compared to similar hotels. Please rest assured that your comments have been shared with our culinary team for further evaluation and enhancement. We look forward to welcoming you back for an even better experience in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol