Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your positive review. We are delighted to know that you enjoyed your stay with us and appreciated our clean hotel, strategic location, and the wide variety of food offered. It is always our goal to provide a comfortable and enjoyable experience for every guest. Thank you once again for your kind feedback and for your excellent rating. We truly appreciate your support and look forward to welcoming you back to Mercure Convention Center Ancol for another memorable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you very much for your exceptional review and for giving us a perfect score. We are truly delighted to know that you consider Mercure Convention Center Ancol your favorite holiday destination. It is wonderful to hear that you enjoyed our delicious food and experienced friendly, caring, and attentive service from our team throughout the hotel. Your generous compliments mean a great deal to all of us and inspire us to continue providing the highest level of hospitality to every guest. We sincerely appreciate your support and look forward to welcoming you back for another memorable stay with us in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback. We are delighted to know that you had an enjoyable stay and appreciated the friendliness of our team, the complimentary room upgrade, our varied and delicious breakfast, as well as our family-friendly facilities. It is also wonderful to hear that your check-in and check-out processes were smooth and hassle-free. Your kind words and your intention to stay with us again whenever you visit Ancol truly mean a lot to us. They are a great source of motivation for our team to continue delivering exceptional service and memorable experiences. We look forward to welcoming you back to Mercure Convention Center Ancol for another wonderful stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for taking the time to share your wonderful review and for giving us a perfect score. We are delighted to hear that you had a pleasant stay and that our team's hospitality made a positive impression on you. Your special appreciation for Mas Retno will certainly be shared with him—it will mean a lot to know that his kindness and patience contributed to your experience. As for the discount, we truly hope to welcome you back again soon! We encourage you to keep an eye on our special promotions and exclusive offers for your next stay. Thank you once again for choosing Mercure Convention Center Ancol. We look forward to welcoming you back for another memorable experience. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for taking the time to share your wonderful review and for awarding us a perfect score. We are delighted to know that you enjoyed our friendly staff, the complete children's facilities, our convenient location close to Ancol attractions, and the beautiful view. It is especially rewarding to hear that you found your stay to be great value for money. Your kind words are truly appreciated and serve as great motivation for our entire team to continue delivering memorable experiences for our guests. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you very much for your excellent rating and for recommending Mercure Convention Center Ancol as a holiday destination for families. We are delighted to know that you enjoyed your stay with your children. Providing a comfortable, fun, and memorable experience for families is our commitment, and we are happy that our facilities and services could support your family holiday moments. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another enjoyable stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful review. We are delighted to know that you enjoyed our delicious food, clean facilities, and family-friendly atmosphere. Creating a comfortable and enjoyable experience for families is one of our top priorities, and we are pleased that we were able to meet your expectations. Your perfect rating and kind words are truly appreciated and serve as great motivation for our team to continue delivering excellent hospitality and memorable stays. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Thank you for taking the time to share your feedback and for giving us a high rating. We are pleased to know that, overall, you had a positive stay with us. At the same time, we sincerely apologize for your experience with the noodles served during breakfast on 8 July 2026. Please be assured that your comments have been shared with our Executive Chef and the Kitchen team for immediate review. We take food quality and freshness very seriously, and your feedback is valuable in helping us maintain the standards our guests expect. We truly appreciate you bringing this to our attention, as it gives us the opportunity to improve. We hope to have the pleasure of welcoming you back and providing you with an even better dining experience on your next visit. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you very much for your excellent rating and for sharing your heartwarming feedback with us. We are delighted to know that your family had a fun and memorable holiday experience at Mercure Convention Center Ancol. It is truly our pleasure to be part of creating happy moments and beautiful memories for children and families. Your kind words are a great motivation for our team to continue providing enjoyable activities, comfortable stays, and warm hospitality for every guest. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely hope to welcome you and your family back again in the future for more joyful experiences. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback and for giving us your positive rating. We are delighted to know that you had an enjoyable stay with us and appreciated our convenient location. Our strategic location within the Ancol area is one of the advantages we offer to provide guests with easy access to various family attractions and entertainment options. Your kind feedback is truly appreciated and motivates our team to continue delivering comfortable stays and memorable experiences for every guest. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another pleasant stay in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your kind feedback with us. We are delighted to know that you found our hotel team to be friendly and helpful throughout your stay. Your appreciation is truly meaningful for us and serves as great motivation for the entire team to continue providing warm hospitality and attentive service to every guest. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another pleasant and memorable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for your perfect rating and for sharing your wonderful experience with us. We are truly delighted to know that you were impressed with the warm and friendly service provided by our team, starting from our Security, Front Office, Housekeeping, and Restaurant teams. Your appreciation means a lot to us, and we are pleased to know that our colleagues made your stay more enjoyable through their attentive and caring service. We are also happy to hear that you enjoyed our breakfast selection, the variety of children's activities, and our swimming pool facilities. Creating a memorable and enjoyable family experience is always our priority. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another wonderful stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience and disappointment you experienced during your arrival and stay. We understand how frustrating it must have been to receive a room that was not fully prepared, especially after your request for a higher floor had been noted. The condition you mentioned regarding the missing drinking water, hair dryer, refrigerator, and bathroom cleanliness does not reflect the service standard we aim to provide. We also regret that the playground facility was unavailable during your stay. Your comments regarding the readiness of the room and facilities have been shared with the relevant departments for immediate review and improvement to ensure better coordination and quality control before welcoming our guests. We truly appreciate your honest feedback, as it helps us identify areas where we need to improve. We sincerely hope to have another opportunity to welcome you back and provide a much better experience that meets your expectations. Warm regards, Sutiyono Duty Manager Mercure Convention Center Anc

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your positive feedback with us. We are delighted to know that your children enjoyed the facilities we provide and were able to experience memorable moments during their staycation with us. Seeing our young guests happy and excited is one of the greatest rewards for our team. We are committed to continuously providing a fun, comfortable, and family-friendly experience for all our guests. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back for another enjoyable staycation filled with exciting experiences. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback and for giving us your positive rating. We are delighted to know that you enjoyed the swimming pool facility during your stay. We understand that the pool is one of the favorite facilities for our guests, especially families with children who love spending time playing and swimming. We truly appreciate your feedback and hope you and your family had a memorable experience with us. Thank you once again for choosing Mercure Convention Center Ancol. We sincerely look forward to welcoming you back for another enjoyable stay and fun-filled moments with your family. Warm regards, Sutiyono Duty Manager