Dear Mr. Rico T.W., Thank you for your review and feedback. We are delighted to hear that you were satisfied with the friendliness and assistance of our staff during your stay at Favehotel pgc cililitan. We apologize for any inconvenience regarding the imperfect condition of the bathroom. Your feedback is very valuable, and we have informed our engineering team to inspect and repair it immediately so that this facility can be fully functional again. Thank you for your concern, and we hope to welcome you back again with an even better experience next time. Sincerely, The Management Team, Favehotel pgc cililitan