Dear Guest, Thank you for taking the time to provide a detailed review and for giving us an excellent rating of 8.5. We sincerely apologize for the inconvenience caused by the unsatisfactory condition of the room and the swimming pool. However, we appreciate your feedback on this matter, as it allows us to address the issues promptly and ensure the pool becomes cleaner and more comfortable. Regarding the mosquitoes, we carry out cold-fogging treatments in public areas every night, but we will make improvements if the results have not been fully effective. Once again, thank you for your valuable feedback and for appreciating our service. We look forward to welcoming you back to Amaroossa Cosmo Jakarta and providing an even better experience during your next visit. Warm regards, Management Amaroossa Cosmo Jakarta

Dear Ms. Andika, Thank you very much for your wonderful feedback and for giving us an excellent rating of 9.1. We are delighted to know that you enjoyed your stay and were pleased with the friendliness of our staff and the cleanliness of your room. Your kind words are truly appreciated and will be shared with our team as an encouragement to continue providing warm and attentive service to our guests. Thank you once again for choosing Amaroossa Cosmo Jakarta. We look forward to welcoming you back for another pleasant stay. Warm regards, Management Amaroossa Cosmo Jakarta

Dear Mr. Reza, Thank you for taking the time to share your feedback regarding your recent stay at Amaroossa Cosmo Jakarta. We sincerely apologize for the inconvenience you experienced with the air conditioning in your room. We understand how important a properly functioning AC is, especially when you need a comfortable environment to rest after a long day. We truly regret that the condition of the AC affected your sleeping experience. Your feedback has been taken seriously and has been shared with our Engineering team for further inspection and necessary corrective action to prevent a similar issue from occurring again. We appreciate your understanding and valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and pleasant stay. Warm regards, Management Amaroossa Cosmo Jakarta

Dear Guest, Thank you for taking the time to share your feedback and for giving us a wonderful rating of 8.8. We sincerely apologize for the inconvenience you experienced during your check-out due to one of our three elevators being temporarily out of service. We understand that this may have caused a longer waiting time, especially during busy periods. Your feedback has been noted and shared with our Engineering team for further attention and maintenance to ensure all elevator facilities remain available and operational for our guests. Thank you for your understanding and for choosing Amaroossa Cosmo Jakarta. We look forward to welcoming you back and providing you with an even smoother experience. Warm regards, Management Amaroossa Cosmo Jakarta

Dear Beloved Guest, Thank you for taking the time to share your feedback and for giving us a wonderful rating of 8.9. We sincerely apologize for the inconvenience you experienced with the air conditioning during your stay. We understand how important a comfortable room temperature is, especially after a long day. Your feedback regarding the AC in Room 1011 has been noted and will be immediately shared with our Engineering and Housekeeping teams for further checking and improvement. We also appreciate your kind reminder regarding the room condition. Please rest assured that we take your comments seriously and will continue to improve our facilities and services. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Amaroossa Cosmo Jakarta and providing you with a more comfortable experience on your next stay. Warm regards, Management Amaroossa Cosmo Jakarta

Dear Guest, Thank you for taking the time to share your feedback and for giving us a very good rating of 8.7. We are pleased to know that you found your room satisfactory. However, we sincerely apologize for the inconvenience you experienced upon arrival, particularly regarding the assistance and coordination with our Security team when you were checking in with your children and luggage. We understand that assistance with luggage is especially important after a long journey, and we regret that our service did not meet your expectations at that moment. Your feedback has been taken seriously and will be shared with our Security and Front Office teams to improve communication and coordination, ensuring that our guests receive proper assistance from the moment they arrive. Thank you once again for your valuable feedback. We truly appreciate your understanding and hope to have the opportunity to provide you and your family with a more seamless and welcoming experience on your next visit. Warm regards, Management Amaroossa Cosmo Jakarta

Dear Mr Sahat T. A. Thank you very much for your perfect 10.0 rating and for sharing your feedback with us. We truly appreciate your kind reminder regarding the chairs in the room. We will coordinate with our Housekeeping team to ensure that the chairs are properly arranged and kept clean, so our guests can enjoy a more comfortable stay. Thank you once again for your valuable feedback. We look forward to welcoming you back to Cosmo Amaroossa Jakarta. Warm regards, Management Cosmo Amaroossa Jakarta

Dear Guest, Thank you very much for your wonderful rating and for sharing your experience with us. We are delighted to know that you enjoyed our comfortable and clean surroundings, as well as our convenient location with easy access to food and nearby recreational areas. We truly appreciate your kind feedback and hope to welcome you back to Cosmo Amaroossa Jakarta for another enjoyable stay in the future. Warm Regards, Managements Cosmo Amaroossa Jakarta

Dear Beloved Guest, Thank you for taking the time to share your rating and feedback. We truly appreciate your support and are pleased to know that you had a pleasant stay with us. We hope to have the opportunity to welcome you back to Cosmo Amaroossa Jakarta and provide you with an even better experience on your next visit. Warm Regards, Managements Cosmo Amaroossa Jakarta

Dear Reza E., Warmest Greetings from Cosmo Amaroossa Jakarta. Thank you for taking the time to share your wonderful review and for giving us a perfect rating. We are truly delighted to know that you and your child enjoyed your stay and found our hotel beautiful, clean, and comfortable. Your kind words are a great motivation for our team to continue delivering the best hospitality experience to every guest. We sincerely appreciate your support and hope to have the pleasure of welcoming you and your family back to Cosmo Amaroossa Jakarta in the near future. Warm regards, Yudi Aryadi General Manager Cosmo Amaroossa Jakarta

Dear Mr/Mrs. Adhitya W., Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet your expectations. We understand how frustrating it must have been to experience a delayed check-in, especially after a long journey and while traveling with a large group. On the day of your arrival, the hotel was operating at full occupancy, which unfortunately impacted our room preparation process. However, we fully acknowledge that this should not have affected the quality of your stay, and we sincerely regret the inconvenience caused by the delayed room readiness, towel availability, and the issues you encountered with the air conditioning and refrigerator. Please be assured that your feedback has been shared with our Housekeeping and Engineering teams for immediate evaluation and improvement. We are also reviewing our operational procedures to ensure better preparedness during high occupancy periods. We truly appreciate your constructive feedback, as it helps us improve our services. We hope you will give us another opportunity to welcome you back and provide you with the comfortable and seamless experience that you rightfully expect from Amaroossa Cosmo Jakarta. Warm regards, Management Amaroossa Cosmo Jakarta

Dear Mr. Dean E.W., From Cosmo Amarusa Jakarta, we respectfully thank you for taking the time to write such a positive review and giving us a perfect score. We are delighted to hear that you enjoyed your stay at Cosmo Amarusa Jakarta. Thank you for your compliments on the friendly service, breakfast, and the service provided by Nabila, one of our team members. We will forward your compliments to her as a token of our gratitude and to inspire her to continue providing the best possible service to all our guests. Your positive review is a source of pride and encouragement for our entire team in striving to improve the quality of our service and create memorable guest experiences. We hope to welcome you back to Cosmo Amarusa Jakarta on your next visit to Jakarta. Sincerely, UD Arayadi, General Manager, Cosmo Amarusa Jakarta

Dear Valued Guests, It is with great pleasure that we are pleased to inform you of the following from Cosmo Amarusa Jakarta. First, I would like to thank you for choosing Cosmo Amarusa Jakarta as your preferred accommodation during your stay in South Jakarta. Thank you very much for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced regarding the air conditioning in your room and the taste of the breakfast menu not meeting your expectations. Please give us the opportunity to welcome you again in the future and prove that we have restored the highest standards of quality that you deserve. Thank you again for sharing your experience with us. We hope your next visit will be even better than this one. Sincerely, The Management Team

Dear Valued Guests, Warm greetings from Cosmo Amaroossa Jakarta! First, I would like to thank you for choosing Cosmo Amaroossa Jakarta as your preferred accommodation during your stay in South Jakarta. Cosmo Amaroossa Jakarta is committed to always providing the best service to all our guests. Our clean rooms and excellent service are a testament to our commitment to providing rooms that meet CHSE standards, creating a safe and comfortable atmosphere for all our guests. We also have friendly and professional staff in their respective fields, ready to provide the best service to ensure a pleasant and comfortable stay. At Cosmo Amaroossa Jakarta, we also have several meeting rooms that can be used for various events, from conferences and gatherings to weddings and more. Our Grand Hall is the best in South Jakarta, with its spacious and pillar-free design, making it ideal for events with large numbers of participants. Thank you again for your willingness to share your stay experience with us. We hope your next visit will be even better than the last. Sincerely, Yudi Arayadi, General Manager

Dear Valued Guests, Warm greetings from Cosmo Amaroossa Jakarta! First, I would like to thank you for choosing Cosmo Amaroossa Jakarta as your preferred accommodation during your stay in South Jakarta. Cosmo Amaroossa Jakarta is committed to always providing the best service to all our guests. Our clean rooms and excellent service are a testament to our commitment to providing rooms that meet CHSE standards, creating a safe and comfortable atmosphere for all our guests. We also have friendly and professional staff in their respective fields, ready to provide the best service to ensure a pleasant and comfortable stay. At Cosmo Amaroossa Jakarta, we also have several meeting rooms that can be used for various events, from conferences and gatherings to weddings and more. Our Grand Hall is the best in South Jakarta, with its spacious and pillar-free design, making it ideal for events with large numbers of participants. Thank you again for your willingness to share your stay experience with us. We hope your next visit will be even better than the last. Sincerely, Yudi Arayadi, General Manager

Dear Valued Guests, Warm greetings from Cosmo Amaroossa Jakarta! First, I would like to thank you for choosing Cosmo Amaroossa Jakarta as your preferred accommodation during your stay in South Jakarta. Cosmo Amaroossa Jakarta is committed to always providing the best service to all our guests. Our clean rooms and excellent service are a testament to our commitment to providing rooms that meet CHSE standards, creating a safe and comfortable atmosphere for all our guests. We also have friendly and professional staff in their respective fields, ready to provide the best service to ensure a pleasant and comfortable stay. At Cosmo Amaroossa Jakarta, we also have several meeting rooms that can be used for various events, from conferences and gatherings to weddings and more. Our Grand Hall is the best in South Jakarta, with its spacious and pillar-free design, making it ideal for events with large numbers of participants. Thank you again for your willingness to share your stay experience with us. We hope your next visit will be even better than the last. Sincerely, Yudi Arayadi, General Manager

Dear Valued Guests, Warm greetings from Cosmo Amaroossa Jakarta! First, I would like to thank you for choosing Cosmo Amaroossa Jakarta as your preferred accommodation during your stay in South Jakarta. Cosmo Amaroossa Jakarta is committed to always providing the best service to all our guests. Our clean rooms and excellent service are a testament to our commitment to providing rooms that meet CHSE standards, creating a safe and comfortable atmosphere for all our guests. We also have friendly and professional staff in their respective fields, ready to provide the best service to ensure a pleasant and comfortable stay. At Cosmo Amaroossa Jakarta, we also have several meeting rooms that can be used for various events, from conferences and gatherings to weddings and more. Our Grand Hall is the best in South Jakarta, with its spacious and pillar-free design, making it ideal for events with large numbers of participants. Thank you again for your willingness to share your stay experience with us. We hope your next visit will be even better than the last. Sincerely, Yudi Arayadi, General Manager

Dear Valued Guests, Warm greetings from Cosmo Amaroossa Jakarta. First, I would like to thank you for choosing Cosmo Amaroossa Jakarta as your preferred accommodation during your stay in South Jakarta. Thank you for your review. We thoroughly inspect the cleanliness of each room before check-in. We are deeply grateful for your loyalty, having stayed with us since 2022. We are committed to maintaining the quality of our services and facilities to ensure a comfortable and pleasant stay for all our guests. We always check the taste of our food and beverages before serving, and we regularly rotate our menu. We sincerely hope that you will give us the opportunity to welcome you again in the future and prove that we have restored the highest quality standards you deserve. Thank you again for sharing your experience with us. We hope your next visit will be even better. Sincerely, The Management Team