Dear Valued Guest, Thank you for choosing to stay at J4 Legian Hotel and for your valuable feedback. We are pleased to hear that you enjoyed the friendly service from our staff. However, we apologize for any inconvenience you experienced regarding check-out, breakfast, welcome drink, and noise. We understand that the long waiting time during check-out due to having only one receptionist may have caused inconvenience. We will take your feedback into consideration to improve service speed during peak hours. Regarding breakfast, we apologize that the breakfast options were limited when you arrived around 9:30 AM and that the quality of the remaining food did not meet your expectations. We will forward your comments regarding the variety, quantity, and quality of the food to the relevant department for consideration. We apologize for any misunderstanding regarding the welcome drink; welcome drinks are non-alcoholic beverages. We apologize for any service during your stay that did not meet your expectations. We understand that noise in the lobby and other guests' activities may have caused inconvenience. We appreciate your feedback and are committed to making your stay more comfortable and peaceful, especially during your holiday. Thank you very much for your valuable feedback. At J4 Legian Hotel, we consider all guest feedback extremely valuable as it helps us improve our services and enhance the customer experience. From the J4 Legian Hotel Management Team.
