First off I want to say that in June we booked for a night and we thought of the world of it all. But from some time June until now in July wooooahh big difference. Since we liked it so much we end up booking 4nights and it was the worst. I had way better stays at the Hilton and Hampton inn. I don’t know what happened with their beds. It is worst than ikea beds and ikea has Some cushion. I have the worst neck pain I even had to have a nap in the balcony chair, and was considering sleeping in my car. Almost $1000 for pain and discomfort. Note I did call the front desk and it was like they weren’t understanding. I asked for a mattress pad and got a sheet.

All good and great service

Love this hotel. From the garage parking to the laundry facilities. Top notch! The deli is amazing.

The room was clean and well appointed and the staff were very accommodating. I stayed there right after typhoon Bavi. Thank you, Hyatt.

Clean rooms and friendly staff 👌

The property was clean and the staff was friendly

We got a room here soon after super typhoon Sinlaku passed. We checked several resorts and the Hyatt was the only one we found who could accept new guests at the time. They seemed to do the best job at preparing for the storm and recovering quickly. We were so appreciative to be able to escape there to have power, water and laundry again. Thank you again!

The ocean view from the hotel was excellent.

Spacious room.

The staff was excellent from check in to check out. Willing to help at every turn. The room was clean

It was a perfect stay as usual!!

We didn’t have breakfast. We waited over an hr for the room. We booked two beds but end up with one.

Staff was amazing , amenities great

Check in was late by 45 mins.

Staff was great.

Sliding door locked when I went on balcony. Staff had difficulty entering my room to unlock sliding door. I was stuck outside in the heat a long time. The property had no procedure in place to help guests in an inroom emergency. Also, limited restaurant hours. Not designed with international travelers in mind.

Beautiful pool area

Great

A few days before my trip, the trip had to be rescheduled for September. The room didn't have a refund option, so I was fully charged for the room. I understand that the cancelled trip was not their problem, but, as this was before the trip would have occurred, I was hoping they could assist me. I sent a message to Hyatt asking them to consider rescheduling me for September instead of just charging me for a stay that wouldn't occur. I sent 3 messages and they completely ignored me. I go to Guam frequently and wanted to try the Hyatt. However, there is no point in trying out the Hyatt any longer, as their lack of response tells me all I need to know about how they value customers.

Great place and very spacious room. Our only issue was that water leaked out of the shower making the floor wet. The thermostat directions didn’t match the thermostat in our room. Staff was super friendly and the lobby was beautiful. Wonderful pools with lots of chairs to sit in. I would definitely come to this hotel again when we come to Guam. Picture is the view from our room.