Verified Traveler

Staycation

10.0

/10

Reviewed 1 week(s) ago

Comfortable for the family. Thank you

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A***i

Staycation

8.8

/10

Reviewed 2 week(s) ago

The facilities are good, with a large swimming pool with varying depths. Breakfast is also good, with a wide variety. However, it was raining at check-in, so the staff forbade swimming. There's also noisy and dusty demolition work underway.

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1 people find it helpful

Accommodation's Reply

23 May 2026

Dear Valued Guest, Warm greetings from Harris Resort Batam Waterfront. Thank you for taking the time to share your stay with us. We are delighted to hear that you enjoyed our facilities, especially our large swimming pool with varying depths and the diverse breakfast options. However, we apologize for any inconvenience you may have experienced during your stay. For safety reasons during the rainy season, our staff recommends that guests refrain from swimming to avoid any potential risks. Additionally, we apologize for the ongoing construction work which may have caused noise and dust in the surrounding area. Your feedback is invaluable and we will use it to continuously improve our services and provide a comfortable stay for our guests. We look forward to welcoming you back in the future for an even more enjoyable and memorable experience. Sincerely, Dodi Putra, General Manager

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Meyna P. R.

Staycation

8.8

/10

Reviewed 4 week(s) ago

The hotel staff was friendly, check-in was easy and fast, the room was comfortable and clean... The whole family was happy. Thank you🥰

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1 people find it helpful

Accommodation's Reply

23 May 2026

Thank you from Harris Resort Batam Waterfront! Dear Mayna, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you had a great time and everything went smoothly. We are very grateful to hear that you had a positive experience. We hope to welcome you back to Harris Resort Batam Waterfront soon. Sincerely, Dodi Putra, General Manager

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J***i

Leisure

10.0

/10

Reviewed 7 week(s) ago

Good service, improve your service 💪

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Accommodation's Reply

23 May 2026

Thank you from Harris Resort Batam Waterfront! Dear valued guest, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you enjoyed your stay and that everything went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager

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S***y

Staycation

8.5

/10

Reviewed 7 week(s) ago

The staff are all very friendly, the view from the room is nice, sunset 🫶

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Accommodation's Reply

23 May 2026

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S***i

9.7

/10

Reviewed 8 week(s) ago

The hotel was nice and clean. The pool was huge, and the kids loved swimming there. However, we didn't get to check in until 3:30 PM.

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Accommodation's Reply

23 May 2026

Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you were impressed with the cleanliness of our hotel and our spacious swimming pool, and that your children enjoyed swimming. However, we apologize for the inconvenience during the check-in process, as you were only able to check in at 3:30 PM. We understand that this may have affected your comfort and relaxation time with your family. Your feedback is very important to us, and we have taken it into consideration to improve our services so that future check-ins will be smoother and more on time. We hope to welcome you and your family back for another enjoyable vacation in the future. Sincerely, Dodi Putra, General Manager

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A***m

10.0

/10

Reviewed 9 week(s) ago

Thank you for your vacation there, will come back again

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Accommodation's Reply

23 May 2026

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Kayla A. I.

9.7

/10

Reviewed 9 week(s) ago

I just spent my night here, and it was very comfortable. The staff were really friendly and helpful, I'd mind to stay here on my next vacation. Thank you🥰

1 people find it helpful

B***a

Leisure

8.5

/10

Reviewed 9 week(s) ago

The hotel is nice, spacious, the hotel staff are friendly.

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Accommodation's Reply

23 May 2026

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ANDRIVAI S.

Leisure

10.0

/10

Reviewed 9 week(s) ago

It's so much fun here, spacious rooms really happy

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Accommodation's Reply

23 May 2026

Thank you from Harris Resort Batam Waterfront! Dear Mr. Andrivai, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you had a great time and that your stay went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back again soon to Harris Resort Batam Waterfront. Sincerely, Dodi Putra, General Manager

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J***a

Leisure

6.7

/10

Reviewed 10 week(s) ago

I expected a kids' room like the one pictured when I booked via the app, but I was given a regular room, even though there were very few guests, no other families with little kids. The towels were already black, and when I asked for replacements, they were still black, making it a bit uncomfortable to use. I chose a pool access room, but they didn't provide a mat from the pool to the room. I asked for an extra mat and had to pay, hmm... And the odd thing is that the pool access door can't be locked from the outside, so you have to exit through the main door and go around to the lobby to get to the pool, defeating the purpose of "pool access." The overall atmosphere is very old-fashioned, outdated; it might have felt good 15 years ago. The location is far from the city.

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2 people find it helpful

L***s

6.9

/10

Reviewed 10 week(s) ago

There was also a hotel where the lights went out from 3 am until noon, and the hotel staff didn't inform us that there was a power outage. We wanted to go down from the 5th floor and it was scary at 3 am, we were so hot we couldn't sleep. In the morning we went down to the lobby and were advised to move rooms.

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Verified Traveler

Leisure

9.4

/10

Reviewed 11 week(s) ago

A fun place for families

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Accommodation's Reply

23 May 2026

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A***i

Staycation

9.7

/10

Reviewed 13 week(s) ago

Early check-in, breakfast with many variations, large swimming pool but the water for the children's pool is a bit cloudy.

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Accommodation's Reply

23 May 2026

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Verified Traveler

Business

9.4

/10

Reviewed 14 week(s) ago

I chose Harris Resort because of its convenience to the shipyard location. The hotel is comfortable with all amenities.

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Apri H.

Staycation

10.0

/10

Reviewed 17 week(s) ago

a calming atmosphere 😊😉

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Accommodation's Reply

23 May 2026

Thank you from Harris Resort Batam Waterfront! Dear Apri, Thank you so much for taking the time to write such a wonderful review! We are delighted to hear that you had a great time and that your stay went smoothly. We are very grateful to know that you had a positive experience. We hope to welcome you back to Harris Resort Batam Waterfront again soon. Sincerely, Dodi Putra, General Manager

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Verified Traveler

Staycation

9.7

/10

Reviewed 22 week(s) ago

Enjoyed our archery game that day! It was fun!

1 people find it helpful

Verified Traveler

10.0

/10

Reviewed 25 week(s) ago

Staff are really friendly and helpful

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Accommodation's Reply

14 Dec 2025

Cheers from HARRIS Resort Batam Waterfront! Dear Valued Guest Thank you for taking the time to share your review of us. We are truly motivated by your positive feedback. The comfort and safety of our guests are our top priorities. We will continue to improve and develop the quality of our services, products, and facilities at our resort to meet our guests’ expectations in the future. We look forward to welcoming you again to our resort. Once again, thank you for choosing HARRIS Resort Batam Waterfront. HARRISly Yours, Dodi Putra General Manager

Verified Traveler

Staycation

10.0

/10

Reviewed 28 week(s) ago

The hotel staff is very friendly, the environment is clean, the atmosphere is comfortable

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1 people find it helpful

Accommodation's Reply

18 Nov 2025

Dear Valued Guest, Warmest regards from Harris Resort Batam Waterfront. Thank you for your review and compliment. We are very glad to know that our service was satisfactory and that you felt comfortable with the friendliness of our staff. Such positive comments mean a lot to us. We sincerely hope to welcome you back again on your next visit. Best regards, Dodi Putra, General Manager

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Syawal S.

Business

8.4

/10

Reviewed 29 week(s) ago

The hotel looks old or worn out, but it is still comfortable.

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1 people find it helpful

Accommodation's Reply

18 Nov 2025

Dear Mr. Syawal S., Thank you for your feedback. We are very glad that you enjoyed your stay with us. Regarding your comments regarding the old or dilapidated building, we highly appreciate your feedback. We will forward your comments to the relevant team for evaluation and improvements to enhance the comfort of our guests in the future. Thank you for your visit and we sincerely hope to welcome you back again for an even better experience. Best regards, Dodi Putra, General Manager

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HARRIS Resort Waterfront Batam

Overall Ratings & Reviews HARRIS Resort Waterfront Batam

8.7

8.7

8.3

8.3

8.6

Traveler Reviews HARRIS Resort Waterfront Batam