Cahyanul U.

Leisure

7.4

/10

Reviewed 6 day(s) ago

The location is strategic, in the city center and close to everything. The hotel appears to be older, but the rooms are large, allowing for ample space even with an extra bed. Cleanliness, especially in the bathroom, needs attention. Overall, it was a pleasant experience and I recommend staying here.

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Totok Y.

Staycation

10.0

/10

Reviewed 1 week(s) ago

Nice, clean and tidy room.

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S***i

Leisure

10.0

/10

Reviewed 1 week(s) ago

If you're planning a trip to Semarang, I recommend staying here. It's definitely worth it. The price is affordable, but the facilities are excellent.

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B***s

Business

8.5

/10

Reviewed 2 week(s) ago

ok good 👍👍👍👍👍👍👍👍👍👍👍👍👍

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Yohanes

9.4

/10

Reviewed 7 week(s) ago

The hotel is nice, located on a main road in Semarang. The rooms are cozy, and there's a mall right in front of the hotel.

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2 people find it helpful

Welly

Leisure

9.7

/10

Reviewed 9 week(s) ago

If you go to Semarang, stay again at Novotel Semarang.

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i***e

6.2

/10

Reviewed 12 week(s) ago

I stayed with my wife and three children. I had requested a non-smoking room on the app, but instead, I was given a smoking room on a smoking-free floor. It was uncomfortable seeing the children sleeping in a room that smelled of cigarettes.

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2 people find it helpful

Accommodation's Reply

17 Jun 2026

Dear Valued Guest, Thank you for choosing Novotel Semarang as your accommodation during your stay in Semarang. First, we apologize for the inconvenience you experienced regarding the incorrect room selection. We greatly appreciate your feedback, which helps us further improve the quality of our services and facilities. Thank you again for your willingness to provide feedback, and we hope to have the opportunity to welcome you back with even better service in the near future. We wish you good health. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group

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o***s

Leisure

8.8

/10

Reviewed 12 week(s) ago

A comfortable hotel, returning to the Novotel Semarang after 15 years. I think the standard has dropped significantly, perhaps because it's quite old. The sofa in the room smells musty, the sheets, and the towels aren't as white as they used to be. The tea, coffee, and sugar are unhygienic. I happened to get sugar that was quite wet and mixed with coffee. The water comes from a refill, and the water cooker is broken. Maybe the hotel wants to save money, but for me, it's quite annoying, because we don't know who used the room before me. Come on, you're a 4-star hotel, but you're inferior to 2- and 3-star hotels in terms of hygiene and cleanliness.

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1 people find it helpful

Accommodation's Reply

17 Jun 2026

Dear Valued Guest, Thank you for taking the time to share your experience at Novotel Semarang. I sincerely apologize that your experience did not meet your expectations. We deeply regret this. Your feedback is very important to us as we strive to continuously improve our services and all aspects of our experience. We have investigated the matter with the relevant teams and discussed with department heads the possibility of conducting periodic refresher training. We hope this assures you that we are taking appropriate and serious action to address this issue and prevent it from recurring in the future. We look forward to the opportunity to serve you better in the near future. Sincerely, Adrian H. Utomo, General Manager

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Gigih A. W.

8.8

/10

Reviewed 14 week(s) ago

Nice hotel. In the city center, close to malls and tourist attractions.

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Accommodation's Reply

26 May 2026

Dear Mr. Kikih A.W., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group

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Gigih A. W.

9.1

/10

Reviewed 14 week(s) ago

A hotel in the city center, close to major malls, Tugu Muda, and Lawang Sewu. Great service, but limited parking.

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Accommodation's Reply

26 May 2026

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Fonaliza

8.8

/10

Reviewed 17 week(s) ago

It was very nice to stay in Novotel

1 people find it helpful

Accommodation's Reply

07 May 2026

Dear Ms. Fonaliza, Thank you for your perfect rating for Novotel Semarang. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back in the near future. Wishing you have a good day! Best Regards, Adrian H. Utomo Cluster General Manager Novotel Semarang

Verified Traveler

10.0

/10

Reviewed 17 week(s) ago

The staff was friendly and very helpful. Check-in was quick and easy. The food selection was good. Very close to Paragon Mall, just a short walk across the street, and Lawang Sewu is also nearby. The swimming pool is open until late at night. If I go back to Semarang, I'll definitely stay at the Novotel Semarang.

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1 people find it helpful

Accommodation's Reply

30 Apr 2026

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at Novotel Semarang. We are delighted to receive such detailed and positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group

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S***H

Transit

10.0

/10

Reviewed 17 week(s) ago

Very strategic location in the city center, close to malls and culinary places.

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Accommodation's Reply

30 Apr 2026

Dear Valued Guest, Thank you for your wonderful review of Novotel Semarang. We hope your stay at the hotel met your expectations. We are committed to further improving our services. I am sure this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang

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Arief P.

Business

8.5

/10

Reviewed 18 week(s) ago

Very strategic location in the city center, close to city government agencies and malls.

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Accommodation's Reply

23 Apr 2026

Dear Mr. Arief P, Thank you for your positive review of Novotel Semarang. We hope your stay met your expectations. We are committed to further improving our services. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Hotels.

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Hellyno R. P.

Business

10.0

/10

Reviewed 19 week(s) ago

In April 2026, I have stayed here several times... Very good

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Accommodation's Reply

30 Apr 2026

Dear Mr. Hellino R.P., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group

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H***o

Business

9.4

/10

Reviewed 19 week(s) ago

Clean rooms, varied food choices.

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Accommodation's Reply

23 Apr 2026

Dear Valued Guest, Thank you for your excellent review of Novotel Semarang. We hope your stay at the hotel met your expectations. We are committed to further improving our services. I am sure this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang

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Agus L.

Leisure

10.0

/10

Reviewed 21 week(s) ago

Friendly and helpful staff, comfortable atmosphere suitable for staying with family or business trips, strategic location in the city center near tourist areas, shopping, and good access to public transportation.

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2 people find it helpful

Accommodation's Reply

23 Apr 2026

Dear Mr. Agus L, Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group

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A***e

Leisure

10.0

/10

Reviewed 22 week(s) ago

Very comfortable. Recommended!!!!

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Accommodation's Reply

30 Mar 2026

Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group

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H***a

9.7

/10

Reviewed 23 week(s) ago

The room is comfortable, the staff is responsive and kind

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Accommodation's Reply

24 Mar 2026

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I***G

Business

9.7

/10

Reviewed 26 week(s) ago

Overall, I was satisfied with my stay here, according to Novotel standards. The only downside for me was the bathroom: the bathtub, curtain, and powerful shower combined to create a muddy mess. Furthermore, there was no drain/ditch for the water to drain. The only way to do this was to call housekeeping. Better yet, remove the bathtub and replace it with a pure shower, like most hotels nowadays. Otherwise, it was a pleasant experience. Bravo, Novotel Semarang.

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2 people find it helpful

Accommodation's Reply

03 Mar 2026

Dear Mr. Heinje Marantika, Thank you for your positive review of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group

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Novotel Semarang

Overall Ratings & Reviews Novotel Semarang

8.5

8.5

8.2

8.8

8.5

Traveler Reviews Novotel Semarang