Overall Ratings & Reviews Hanoi Aria Central Hotel & Spa

Dear Ms. Hien, Thank you and your group for using Aria Central hotel services. We are sorry for your recent experience. The number of rooms changed is an upgrade to 2 larger rooms and certainly the price has been greatly reduced compared to the 3 rooms you booked because they are higher class rooms. We hope you understand and the hotel has also received your consent before moving rooms. Sincerely thank you once again Aria Central hotel & Spa. Toan Pham - Hotel Manager..

Hello Thi. Thank you for using Aria Central hotel & spa hotel service. Thank you very much for the experiences you have shared. However, with the design of the hotel is charming style, besides the usable area of all buildings in Hanoi, especially in Hoan Kiem, like our hotel, it is not possible to meet your wishes if you She has often used local accommodation services. For customers who have had the opportunity to come to Hoan Kiem, Hanoi many times, they will find that the room price of 550,000 VND is in the promotion period, this price is the best in the hotel system when you use the service with us. The hotel uses room spray which is good and is not harmful to Downy's skin. With customers who have informed the check-in time, we will better ensure the problem of limiting the strong scent like Ms. If you already have a habit of using services with higher payment, better facilities ... then you should also keep the habit of avoiding sudden changes to have services that are not suitable especially for you. the first travel, business trip to another locality. Aria Central hotel & Spa confidently provides 3-star accommodation services to customers around the world and is also very grateful for your contribution in this experience. We firmly believe that if there is a chance in the future, we will serve you with better translation. Sincere thanks! Toan Pham - Hotel Manager.

Dear Ms. Chau, Thank you for trusting our hotel service. We are very sorry about the experience of you and your companion. Checking the hotel's room list, we found that you have booked a superior double room - no windows. And my room number is 101, which means the room is on the 1st floor. During the spring rain in Hanoi, you may have very little experience with the northern weather, so you did not feel comfortable whether outdoors or indoors. home. It is also unlucky when you choose this time to travel or work. We deeply regret that we did not have the opportunity to serve you in the better rooms of the facility. Notifying the room has a smell, we have fixed it right away, and the problem has been fixed after the first night you stayed, the next nights if we still have that experience without informing, we can't do it. better in this situation. With room 101, we guarantee that we have thoroughly handled the problem you mentioned. Once again, thank you for using our service.. Wishing you all the best Love ! Toan Pham - Hotel Manager..