LV
Le Van T.
8.7
/10
Reviewed 1 week(s) ago
I stayed in a balcony king room. First, the room was quite small; at 2.5 million VND per night, it was rather cramped, lacking a bathtub. The bathroom and toilet were only really big enough for standing showers and sitting toilets. What I disliked was the late cleaning; on the nights I stayed, they didn't clean until 1 or 2 PM. Coming back from sightseeing, the room wasn't cleaned, there was no drinking water, and I had to wait outside for it to be cleaned. The breakfast wasn't very varied. The advantages were the hotel's stylish design, lush greenery, and convenient location.
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Accommodation's Reply
16 Jun 2026
By following the steps below, we can clearly explain our business processes and provide detailed customer feedback.
**Dear Valued Guest**
Thank you for choosing Da Nang Chi Klang Hotel and for your valuable feedback.
We are delighted that you appreciate the hotel's design, lush greenery, and excellent location. Chi Klang Hotel is committed to always providing the best service to our guests.
Thank you for your honest comments regarding room size, breakfast, and housekeeping time. Housekeeping is from 9:00 AM to 4:30 PM daily. Especially during peak season, cleaning may be done in sequence depending on the cleaning team's schedule, so some rooms may be cleaned earlier in the evening. If you would like your room cleaned earlier or at a specific time, please let us know in advance. We are happy to accommodate your requests.
We apologize for any inconvenience caused by you returning to your room before the cleaning was complete. We take your valuable feedback seriously and will do our best to provide better service and a more comfortable stay.
Thank you again for your valuable feedback. We sincerely hope to welcome you back again.
**Thank you very much.**
Sincerely,
The Management of Da Nang Chi Klang Hotel
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