Was not very impressed with the staff. We were on our way to check into the hotel, but they wanted to charge us for the room before we even got there. I understand using a credit card to hold the room, but they wanted to fully charge our credit card before we even got there because it was there “busy season” and I think they had other people offering to pay more money for the room. So they wanted to charge our card before we even got there to take the money so they weren’t getting ripped off I guess? They made me send an email to them saying that I approved for them to use my credit card even though I physically wasn’t there yet. Not impressed. Was at risk of them cancelling my reservation if I didn’t pay up. And there was no other hotel room rooms available in the city.