Excellent in general

The hotel is very nice. Clean and quiet and friendly. I had a fault with the room air conditioner. The manager had it fixed within 20 mins. The hotel was out of the centre of Campinas so you need a reason to be here. But Ubers are easy and cheap so I guess that’s not such a big deal. The hotel is right next to a massive shopping centre but that’s still a 30min walk. I took an uber even to that. The breakfast and other food is pretty good. I would recommend and i will definitely be staying there on my next visit.

👍

Great hospitality

Quarto confortavel, silencioso, bom café da manhã. Somente as toalhas ressecadas e ásperas. A gerente informou que estão em processo de renovação.

Very disappointed with this hotel. I booked a stay for 4 nights through Expedia and had to leave after the first night because of my brother passing away and the funeral being at a different city in Brazil the next day. I was informed by Wesley at the front desk that if Expedia agreed with it, they would refund the 3 remaining nights. He instructed me to contact Expedia first which I did. However, they did not honor that promise. Expedia made every effort to seek the refund without success. I was also promised a refund on the R$84.00 additional charge for my niece to stay with me the first night. She was not able to make it. They promised a refund, recorded my bank information to make the the deposit but that never happened either. All they did was to discount the parking fee (R$22.00) from that amount. To me, this is very poor business practice, especially considering the reason of my leaving early. Had they said to me while I was there that they would not honor a refund because it was a non-refundable reservation I would have accepted it, instead of being played with a unfulfilled promise. It is very sad that a hotel would provide such poor customer service.

New hotel.

Excelente Hotel, com quarto silencioso e ótimo café da manhã! O estacionamento é muito bom e prático, você mesmo pode estacionar o seu carro!

Simple, clean, good service, great breakfast, modern.

Excellent from beginning to end. Awesome breakfast, clean and comfortable room, and the shower was amazing.

I booked a one bed room but were given 2 beds and for me to change I have to pay extra fees.

Great

Nice place for business visiting, but you will need a car.

Hotel is very good. Unfortunately my room wasn’t properly cleaned. It had lots of glass/bottle marks on the table, maybe the cleaner forgot to wipe it off. Breakfast was very nice as well.

Excelente hotel, quartos muito confortáveis e café da manhã excepcional!

SUPERB! MAGNIFICENT! Brand new premises. Dedicated and competent staff. Very good in-house restaurant. Very close (less than a mile) to the D. Pedro park mall.

The hotel is brand new and staff although going through training is very nice!

A experiência ficou prejudicada por falta de clareza na acomodação. A reserva foi feita como “quartos conjugados”, porém não havia porta interna entre os quartos. Tratavam-se de unidades separadas ao final do corredor, com acesso isolado externamente, o que não atende ao conceito usual de quarto conjugado. Essa diferença não é detalhe, impacta diretamente a experiência, especialmente em viagens com família. Fica o alerta para outros hóspedes e a recomendação de que o hotel revise sua comunicação para evitar indução a erro.

Muito bom o hotel.

O ponto alto desta acomodação são os funcionários. Sempre atenciosos, prestativos e com um sorriso no rosto.