Dear Christy Y. L., Thank you for sharing your thoughts on your recent visit at Pullman Ciawi Vimala Hills. We are pleased to know that you enjoyed the hotel and appreciate your feedback regarding our lounge and bar operating hours. We understand that having more opportunities to enjoy the hotel's facilities, especially during a relaxing getaway, can make a significant difference to the overall experience. We sincerely appreciate your suggestion to extend the operating hours, particularly on weekends and public holidays. Your feedback is valuable to us and will certainly be shared with our management team for further consideration. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable and fulfilling resort experience. Warm regards, Yosua Siregar Guest Experience Manager

Dear Abraham L. W., Thank you for sharing your lovely feedback! We are delighted to know that you and your family enjoyed the children's entertainment and the convenience of our shuttle service around the resort. We always strive to create a fun and enjoyable experience for guests of all ages, making every family getaway even more memorable. We hope you had a wonderful time exploring our resort and enjoying the facilities. We look forward to welcoming you and your family back to Pullman Ciawi Vimala Hills for another delightful stay! Warm regards, Yosua Siregar Guest Experience Manager

Dear Our Valued Guest, Thank you for sharing such a wonderful review! We are delighted to know that you enjoyed our convenient location, offering a peaceful getaway away from the busy Puncak traffic. It is lovely to hear that you and your family had the opportunity to enjoy the variety of activities available for both adults and children, as well as our three swimming pool areas. We are also pleased that our breakfast selection and variety added to your enjoyable stay. Your kind appreciation means a lot to our team and encourages us to continue creating memorable experiences for every guest. We look forward to welcoming you and your family back to Pullman Ciawi Vimala Hills for another relaxing and enjoyable escape! Warm regards, Yosua Siregar Guest Experience Manager

Dear chunliadi s, Thank you for sharing your feedback and for your kind appreciation on your recent visit at Pullman Ciawi Vimala Hills. We are pleased to know that you had a very nice stay with us. However, we sincerely apologize for the disturbance caused by the water noise from the drainage pipes in the neighboring room. We understand how important a peaceful and comfortable environment is, especially when it comes to getting a good night's rest. Please rest assured that your feedback has been noted and will be shared with our Engineering and relevant operational teams for further inspection and improvement. We truly appreciate you bringing this to our attention, as feedback like yours helps us enhance the comfort and quality of our guests' experiences. We hope to have another opportunity to welcome you back and provide you with an even more pleasant stay. Warm regards, Yosua Siregar Guest Experience Manager

Dear Our Valued Guest, Thank you for your wonderful feedback! We are delighted to know that you enjoyed the resort atmosphere, the variety of food selections, and the extensive facilities available throughout the property. It is always our pleasure to provide a complete getaway experience where our guests can relax, indulge in delicious dining, and enjoy quality time with their loved ones. Your kind words mean a lot to us and motivate our team to continue delivering memorable experiences. We look forward to welcoming you back to Pullman Ciawi Vimala Hills for another delightful resort escape! Warm regards, Yosua Siregar Guest Experience Manager

Dear Esty H. M., Thank you for taking the time to share such detailed and thoughtful feedback regarding your recent stay at Pullman Ciawi Vimala Hills. We are truly pleased to know that our team's warm hospitality, attentiveness, and prompt assistance made a positive impression on you. Your kind recognition means a great deal to us, and we will certainly share your appreciation with our team. At the same time, we sincerely apologize that certain aspects of your room condition did not meet your expectations. We are particularly concerned to learn about the condition of the baby crib, as we fully understand that the cleanliness, comfort, and safety of your little one are of utmost importance. We also regret the issues you encountered with the washbasin area, towels, and mattress comfort. Please accept our sincere apologies for these shortcomings. Your comments have highlighted important areas that require closer attention, and we will share them with our Housekeeping, Engineering, and relevant operational teams for further review and appropriate follow-up. We genuinely appreciate your constructive feedback, as it gives us an opportunity to reflect on our standards and improve the experience we provide. While we are glad that our team's hospitality made your stay pleasant, we recognize that every aspect of the guest experience should reflect the quality and comfort expected of a five-star resort. We sincerely hope you will give us another opportunity to welcome you and your family back, and allow us to provide the exceptional experience you rightfully expect from Pullman Ciawi Vimala Hills. Warm regards, Yosua Siregar Guest Experience Manager

Dear Our Valued Guest, Thank you so much for your heartwarming compliment! We are truly delighted to know that Pullman Ciawi Vimala Hills has been a wonderful place for you to unwind, recharge, and enjoy a relaxing escape. Creating a peaceful atmosphere where our guests can take a break from their daily routines and enjoy meaningful moments is exactly what we hope to offer. Your kind words mean a lot to our team, and we look forward to welcoming you back for another refreshing and memorable getaway! Warm regards, Yosua Siregar Guest Experience Manager

Dear mia f., Thank you for choosing Pullman Ciawi Vimala Hills once again! It truly means a lot to us to know that this is your second visit and that our resort continues to be your preferred destination for a relaxing getaway. We are delighted that you enjoy the comfortable atmosphere, our facilities, and the lush green surroundings that make our resort a refreshing escape from the everyday hustle. It is also wonderful to hear that our extensive breakfast selection has become one of the reasons you look forward to returning! Your continued trust and loyalty are the greatest compliments we could receive. We look forward to welcoming you back for your next visit and creating even more memorable moments with you. Warm regards, Yosua Siregar Guest Experience Manager

Dear Our Valued Guest, Thank you for sharing your experience with us! We are delighted to know that you enjoyed the friendly service provided by our team and had a pleasant time exploring our resort facilities. However, we understand your disappointment regarding Pirates Waterpark not being operational during your visit, especially as it was one of the attractions you were looking forward to enjoying. We also appreciate your feedback regarding the room location near the garden. We understand that a more secluded area may not feel as comfortable for everyone, particularly at night. We truly appreciate your suggestion about staying closer to the swimming pool area on your next visit. We would be more than happy to assist with your room location preference, subject to availability, to make your next stay more comfortable and enjoyable. Thank you once again for your valuable feedback. We look forward to welcoming you back to Pullman Ciawi Vimala Hills for an even better resort experience! Warm regards, Yosua Siregar Guest Experience Manager

Dear Our Valued Guest, Thank you for taking the time to rate your recent stay at Pullman Ciawi Vimala Hills. We truly appreciate you sharing your experience with us. While we are pleased to know that you chose to stay with us, we also recognize that there may be opportunities for us to make your experience even better. We would genuinely welcome any additional thoughts or suggestions you may wish to share, as your feedback helps us continuously improve our services and facilities. We hope to have the pleasure of welcoming you back and providing you with an even more memorable stay. Warm regards, Yosua Siregar Guest Experience Manager

Dear Our Valued Guest, Thank you for sharing your feedback on your recent visit at Pullman Ciawi Vimala Hills. We are delighted to know that you enjoyed the comfort of our rooms. However, we sincerely apologize for the inconvenience and disappointment you experienced during breakfast. We understand that having to wait for a table due to limited seating capacity, combined with food items running out without being replenished promptly, must have affected your overall dining experience. Please accept our sincere apologies. Your feedback has been shared with our Food & Beverage team for further evaluation, particularly regarding breakfast seating arrangements, food availability, and replenishment procedures. We will continue working to improve these areas to ensure a more seamless and enjoyable breakfast experience for all our guests. We truly appreciate your honest feedback, as it helps us identify opportunities to improve our services. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Yosua Siregar Guest Experience Manager