Tiny rooms (got two). Clean, warm in July, nice large gym and nice lobby area. Kitchen had nothing in it! Found out on checkout that I that I could have requested it what I needed. Bathroom really small. Like airplane size minus the shower, can’t move inside the shower or you could hurt yourself. 2nd time here but won’t come back unless this place is 1/3 the price and anyone else 😅. Portable fan had so much dust on it as if it was never used. Overall it’s a good place to stay as long as you know the drawbacks.

Rooms were spotless, staff friendly and helpful. The room was like an apartment great balue

No AC room was ok

I love the swimming pool area

Very misleading and very disappointing. The room was no wider than the bed, but the photos don’t show us, they lead to believe that you have at least some space. no air con so the room was unbelievably hot at all hours. Doors in the corridor constantly slamming shut. Maids this morning was making rude remarks towards hotel guest which we could clearly hear from our room. Teenagers constantly coming in and out of reception. Not a good experience and would not stay here again. Extremely disappointed.

The only good thing was the pool steam and sauna facilities, everything else was poor and dangerous. 1) The bed had a sharp metal spring protruding out of it which was only realised when someone got injured from it. 2) The shower door was broken and nearly fell on my face. 3) There was no kitchen equipment (cutlery plates or other basic things). The listing falsely advertised that these would be present. 4) There was no kitchen soap but I guess we dont need it because they did not provide any kitchen items anyway. 5) The fridge shelf was broken. 6) The apartment was extremely hot, surprised there is no air conditioning available. In fairness this was not advertised anyway. 7) The pool and sauna areas had no locker rooms available and there was only 1 closed shower to use between everyone that uses the facilities. 8) The bathroom was the smallest I have seen in my life. The sink was made for a 5 year old and it was so low down you would have to sit on the toilet just to use it. The shower was so small, if you are over 6ft and carry some weight, you are not going to be able to move without getting hit by something. 9) You try to call the front desk a million times and no one answers. You try to message via the expedia app to the hotel and they do not respond. Absolute joke. 10) At one point the whole area was surrounded by police, don't know what happened, but it doesn't seem that safe. Very shocking experience to say the least. I will not be coming back. Avoid.

10/10 we loved it, so beautiful

Staff were amazing, room impossibly and suffocating hot due to lack of aircon and airflow. Stayed on one of the hottest days of the year and from stepping out the lift and into the corridor on the 15 floor I knew I was going to be in for a terrible night. There was a small fan in the room but it didn’t touch the temperature

Clean room very nice and Modern and nice pool

The room were clean, the staff were amazing and the area was very nice

The room was overheated. Really bad air. The kitchen bit was without any cutlery glasses or plates. Just empty. The room wasn’t really cleaned and the corridor was smelling really uncomfortable. I don’t know why they have so good ratings.

The only thing I liked about the property was the laundry, and the foyer because it was the only place which was air conditioned. We were in London during the heatwave and there was no airconditioning in the rooms, only a tiny fan. The room was dirty when we checked in, and smelled of cat urine, as did the hallways. The smell got worse as the weather got hotter. We had to keep the window open overnight and of course couldn’t block out the noise of the trains. We checked out one day earlier out of our desperation to get a good nights sleep. I absolutely cannot recommend this accommodation

The property was not maintained well and had awful smells. There is no air con but we were given 2 fans that barely worked. No where to put them other than right next to the bed. The bathroom was very big but the shower was tiny and leaked. TV was small. A terrible experience.

Someone busted into our room at 1.40am whilst we were fast asleep. It was terrifying, my husband almost attacked the guy- this guy was holding a key card and had been given our room as a mistake We complained in the morning and was told we need to write to their office to complain. COOL THANKS

Lobby is good. However, no air conditioner from lift lobby to room. Hotel only provide fan to customer which is a bit disappointed as the hotel private is not low.

Unfortunately no air conditioning or even a fan to cool you down which meant we had to have both windows open and with the DLR line passing directly under the window ever 10 mins or so it was very difficult to sleep with the noise. I get that London isn’t always this warm but it was when we stayed and it was pretty unbearable in the room. The room was smaller than expected too although that wouldn’t have mattered if we could have cooled down.

I wouldn’t waste your time staying here if it’s not winter. Our room was unbearable and we actually chose to drive home after our event as it just wasn’t possible to sleep with the heat. There is one window which hardly opens and a very small fan which did absolutely nothing. The fridge also didn’t keep anything cold as when I came back everything was warm and it smelt strongly of beer. The bathroom is so small you can hardly turn around in it and had no cold water from the tap only scalding hot. I took things to reception whose suggestion was ‘ well there should be cold water’. Said they agreed it was very hot and asked if I had bothered to open my window. We asked for a refund as we had no choice but to drive home at 1am but they refused as we had already checked in. Hotels.com have been very helpful and been trying to resolve it by the hotel are flat out refusing even though we didn’t even get to sleep there. Wouldn’t recommend or return. The reception also never answer their phone so good luck if you have a question.

It’s not sound proof at all. A couple 2 doors down we’re having g a fight in the middle of the night that woke everyone up on the floor.

Heat wave hitting London, windows in the rooms where left on with no air con. Didn't stay. Went to a different hotel.

The room as usual was spotless and immaculate, though the bed is a small double it is still very comfy and the two of us had no complaints about it. Room amenities are great, kettle, electric hob, microwave and there's even washing up liquid and a sponge. The fitness rooms are more than adequately for mo needs. The 'icing on the cake' has to be the 20th floor swimming pool and jacuzzi with its view across the Thames (there's also a sauna and steam room). The on the 20th floor is spacious and relaxing and a great variety of drinks to suit everyone. My one disappointment is the size of the shower, very compact but the water pressure is great.