Dried bogies on the wall right next to the bed, broken remote, other people’s clothes/ belongings collecting in the wardrobe, empty soap container in the kitchen. So much of the room just looked dirty and like it needed a wipe. The outside of the shower looked like it hadn’t been cleaned in ages, walls, sides, just all needed to be cleaned properly. So much of the room just felt grotty and like it needed a proper clean. Bathroom isn’t big enough to move in. But the swimming pool is amazing, I would come back for that alone. And the cafe attached is brilliant, with nice staff and lots of good options. Also beautiful iced coffee.

Staff were helpful and friendly but I had to wait nearly an hour for them to check that the tv in my room wasn't working. Terrible that each room only has 2 cups and 2 tsp. Extras had to be requested and I was given a cracked glass and a dirty knife. I was too tired and fed up to complain by that point. Rooms remind me of a student bedsit. Pool and sauna were nice I had a terrible night sleep bc I could hear the DLR trains and also humming from fridge.

No air conditioning in the rooms which is crazy! Do not stay here unless it’s winter in London because you won’t sleep 1 wink due to the heat in the rooms

Very clean room and very friendly staff. Good location and decent (but very small) rooms. Would be nice to get coffee/tea bags added daily and have a bit larger rooms to be honest. Close to city center(like 20mins train) and excel

Clean but very basic. Beds are a small double, not ideal for couples at all. Photos misleading. The ‘bathroom’ is better described as a telephone booth. It’s like the pocket knife of bathrooms; you can brush your teeth, have a shower & drop the kids off, all at the same time! - once again very misleading photos, tiny. Staff weren’t useless but they weren’t exactly helpful. Very blunt, seemed like they wanted to be somewhere else, don’t blame them to be fair. Anyway, up the arsenal! CHAMPIONS CHAMPIONS CHAMPIONS OLE OLE OLE

Only drawback was no A/C and room very hot only a fan which did not do much in the heatwave

Floor 19 the room was very humid even though there’s a fan additional AC would improve the stay considerably. Especially on hot day which this weekend it was

Nice staff all in all good hotel

Excellent place and the view is spectacular

There is no AC or proper ventilation it was very unbearable with the heat

Toilet is too small, I came in so I can create content and all but I couldn’t do my content. Coz I’m a makeup creator. Staff were so nice, rooom was dusty.

Had to check in at the last minute and was not disappointed. Clean, comfortable, well appointed studio room with kitchenette was perfect

Loved my stay! I will stay again!

All things are excellent 😊I’m very happy with your service. Thank you

Told me I could check in early then made me wait 3 hours. Rooms had no towels or toiletries when I arrived. There was also a “mistake” and the lifts were frozen at 11pm at night. Had to walk 20 flights of stairs or wait (again). Not ideal when it’s late and all I want is to sleep. Also the showers were stone cold for a day or 2. Rooms were clean. Staff were nice. But probably wouldn’t book again.

It started very badly with Satnav sending us to a pedestrianised deadend at the waterfront. However with telephone assistance from the Ark staff we eventually found the entrance which is set back from the road. We stayed in a tiny double bed studio, probably the smallest we have ever seen. It was however perfect for our stay and was very well fitted out and spotless. The pool and spa was stunning and with incredible views from the 20th floor to the O2. Staff qere helpful, lifts a high tech joy and all in all extremely good value. Access to all areas via the adjacent light railway station was a huge benefit for getting around. We would stay again and now we know where the entrance is it will be even better!

Honest review the apartments looked a lot nicer on the site. It was giving student vibes but I must say the staff were really great and upgraded us and the accommodation was better. The spa and pool was great and a fab view I couldn’t fault.

Good location, nice building on the outside. And good facilities. That said the furniture in the rooms not in good condition, the water pressure in the shower is very poor and the sound insulation not great - so noisy in the hallway throughout the night. Bed and mattress pretty uncomfortable and definitely in need of replacement. Additionally - why provide a “studio” space with a kitchen and not provide any crockery / dishes / cutlery?! Very random (and a bit annoying!) Would stay again simply for the convenience - but I would expect better in future.

Only issue was the noise from the nearby trains. Other than that it was great.

Staff were brilliant despite being understaffed. Room was very clean and cosy