Overall Ratings & Reviews Sentrim Castle Royal Hotel

My shower did not work and front desk did nothing to resolve the problem

Beautiful colonial style hotel. Great restaurant. Extremely helpful staff. Highly recommend!

The stay was comfortable and the staff were cooperative. As it was in city area, i could able to visit our business related activity without delays.

Good central location to explore Mombasa island. Needs some modernisation.

Very convenient location with a sense of history. The property is getting tired and needs some renovation. It is good value and I will continue to stay there when I visit Mombasa.

The Sentrim Castle Royal Hotel is an historic place in Mombasa. Unfortunately, as castle, is breaking in pieces, and for the royal, there is nothing remaining of what it could have been. I got a room in the five floor extension built without lift !!! but was kindly moved to the old building, with a lift, but where an exhausted AC heates more than cooles the room. One of the features of these old building or new extension rooms are their dirty walls, including spots of mosquitos the clients crushed, sometimes blood included. The furniture is old, the curtains are dusty. I only got one towel in my room, for all purposes, body, hands and floor. The cold water faucet was broken and the shower water jet got no pressure, just kind of dropping ... For unknown reasons the hotel stills holds two stars and I was charged 100 USD, a scam !!! I was also charged for a cappucino I got instead of my breakfast. It is not a consolation, but the staff was nice.

Ideal for business

I stayed 4 nights. The room furniture was outdated and needs modernizing. The bathtub fixtures were rusted, in particular the grab bars. Not little specks of rust but full-on (90%) rusted out. Didn’t feel safe even touching them to get in and out the tub. Each morning the bathtub had 3-4 centipedes in it. Water pressure and temperature weren’t adequate. The room wasn’t cleaned daily as evidenced by the bathtub ring and wash basin residue. Pay more and stay someplace else. Very disappointed.

Abusive staff. Extra costs. No view. Rubbish place

I think the room you get definitely impacts the success of your stay at this hotel. Even though the rooms are somewhat tired and in desperate need of renovating, the room at the back of the hotel was just what I needed after my exhaustive journey and for the conference calls I needed to make. The staff were lovely as always, and the food was great! If only the hotel was renovated and the lift fixed, it would be getting a complete 5 from me!!

Warm welcome and good service, but the room was basic and beds not very comfortable. Within walking distance to the old town and waterfront.

Great kication

Very noisy road adjacent to bar and restaurant. Breakfast, very poor quality, greasy fried foods. Bar smells of cigarette smoke. Internet very slow. Bed very hard. Shower was good though.

Hotel was in town. Mombassa is very noisy and hot. It's impossible to sit in the restaurant which is adjacent to the main street and hear what people are saying. The hotel is built like a blast from the past but it needs refurbishing. It is such a shame. The noise pollution spoils the hotel setting.

The hotel is located in central Mombasa. It is well run and organized, not fancy but safe and comfortable

far too expensive for the quality we got, if we paid a quarter of the price we had been pleased

The hotel is not maintained to the standard it was suggested. This is the second time I have had to rewrite it.

Very convenient hotel that is the best option if you want to stay in the middle of town. A reliable restaurant with local food. Roomy and clean rooms.

Royal castle hotel is one of the better hotels in Mombasa town and quite affordable and centrally located. Staff are friendly and helpful. The open air terrace in front of the hotel is pleasant to relax. I had some difficulties with internet access in my room, but was given another room later where it worked.

If it wouldn't be because of the friendly staff, I would say that this is the worst hotel ever!! The hotel looks like a ruin, in a very bad shape. The room was noisy, smelly, dirty and very uncomfortable. The breakfast was a desaster as well. The staff is friendly but completely unorganized. Fortunately I've only spent one night in this desaster.