Overall Ratings & Reviews Jacaranda Indian Ocean Beach Resort

Very good stay

It was first time to stay at Jacarandas. We chose it to celebrate our 50th wedding anniversary, and we were very pleased. It came highly recommended by friends that have oftentimes stayed here. Staff was excellent, professional, and always helpful. We will continue to recommend and return ourselves.

More private beach than the other resorts in the area

The property is absolutely NOT disability friendly at all. It was even impossible to get a cushion for the rattan patio chair outside of our room, despite repeated requests. This made the beautiful patio otherwise useless. The internet is completely useless as well. I’ve traveled the world, but cannot recommend this place. However, the staff is amazing.

The hotel is in a prime location but could benefit from a major facelift. Staff are nice and offer friendly service

Staff are friendly but the property lacks maintenance

A couple of the staff were very rude..but overall it was very nice.

Great service, good location and good value.

Quiet and peaceful. Beachfront rooms are excellent locations. Excellent beach. Good swimming pool. Very good food. Supersport sports channels and very good TV reception in each room. Afternoon tea and cakes served by the pool.

We liked the place for its serene nature, very clean beach and a quiet to place to relax. The food was good and there was a good entertainment programme with an in-house team of entertainers. The only area of concern for us was that the bathroom water was hard and the soap provided could not lather well for a good shower. Proximity to local shops was helpful and we were able necessary supplies. Another concern is drinking water - the hotel provides 500ml of water a day and if you require more you will have to pay for it! This I think is something they could look into given the warm weather that requires frequent rehydration

The food needs a i little bit of improvement. First 2 nights the dinner was sub par for international standards. Not too sure if it's because there weren't too many guests at the time. It did improve as more guests came but it should always be good.

The property has extended beach access, great breakfast options and iconic baobab trees

The beach and gardens are magnificent. The chef is awesome and staff friendly

The hotel staff was awesome. They even made a cake for me on my birthday.

Hotel location is very good and the beach is beautiful. The staff are friendly but the breakfast and dinner room for improvement

A beautiful place, lovely location and the rooms were very nice. A great place to relax. This is a place I would definitely go back to.

A beautiful resort with all more than necessary amenities. Delecious food, nice view, quiet and spotlessly clean. I mean, what do you want?! Stay at Jacaranda and I am sure you will remember the name for a long time to come.

The staff here are brilliant and can't do enough for you. Food was good, the pool was great, and all our rooms were lovely with a great view of the beach. Staff helped arranged transport back to the airport.

Check in was rather bad than helping. after 45 min waiting and explaining the 3rd time she's waiting for a feedback I decided to have a drink. The rooms were shown in the picture were not the room I got. I stayed in the same hotel before, food wise a full step down in offer and variation. There was no meal without finding empty trays...asking for do you have more of this and that. Pool guard was very friendly and willing to help. Waiters....2 out of 10 cut at least bring a smile in their face. the remaining seems not very interested. I wouldn't go again.

Great part of Diani Beach, good walks and wonderful sea views.