Overall my stay was good. The staff were polite, the faculty were clean and in good condition, and the food was very good. Unfortunately, the checkout experience was very disappointing. I had an early flight at 7am and arranged a 5am pick. I was waited ovy15min. which already made me worried about missing my flight. Because I was in a rush, I paid what I was told and left. However, as I was about to exit the hotel, security stopped my car and asked me to return to reception. Two staff insisted I had additional charges for tax and food. At this point, I strongly felt I was being overcharged, and the situation became stressful. I didn’t have time to go back in forth correcting them, as my only priority was catching my flight. I told them to charge me my card whatever they believed was necessary so I could leave. The way the situation was handled felt like was being hassled and

The evening staff at reception and especially Mohamed made my stay perfect. They were so helpful in many ways such as finding me a taxi for a decent and honest fare. The day time staff at reception seemed less helpful. Not as welcoming and not recommending reasonable taxi fares. Mohamed was exceptional though. Super friendly and also the evening staff who helped me connect my laptop to the WiFi and made me complimentary drinks.

The hotel is nice and well-located. Facilities are also good. However, I noticed that some of the rooms need to be updated. Also, when I arrived, there were nontowels in my room. I had to call the lobby to get towels.

great property, decent food, room was big and clean - would stay here again

The staff went above and beyond. Received a wonderful welcome spread and the pools are very nice.

Wonderful stay. Jean and team were welcoming!

No towels roaches on the room

I recently stayed at Pullman Dakar Teranga and had an absolutely wonderful experience. From the moment I arrived, the staff was warm, welcoming, and incredibly helpful. Check-in was smooth and efficient. A big thank you to the entire team for making my stay so enjoyable. The room was spotless, spacious, and beautifully decorated, with a comfortable bed and all the amenities I could need. I especially appreciated the attention to detail – from the quality toiletries to the fresh linens and daily housekeeping. I will definitely be returning and recommending Pullman Dakar Teranga to friends and family.

Great hotel, but poor service standards. The hotel needs to train staff to speak in English and to address basic customer service issues.

Did not find the level of overall value would expect with a Pullman property. Room was dark, dirty, stain on headboard, dirt on floor, knicks on wall. Strong food odor in hallway on floor. Umbrellas at pool not properly weighted and blew over - bumping head while laying on deck chair. Staff inside not helpful with getting ice. Front desk staff were delightful, helpful with luggage and very friendly during check in and out. They were bright spot during the stay.

The property is superb. The facilities are amazing including the fitness center and the multiple pools. The design of the hotel is excellent. The staff and service are incomparable. I highly recommend.

Beautiful hotel. Great service.

Everything

Excellent stay highly recommend

Although the reception people. were kind, they still gave a room lower class than paid. When complained they offered to change next day only.

Great staff, great atmosphere, great food!

Quiet place and nice people

An employee stole money from our room while we were at breakfast. Tried 3 ties to report to manager and he never acknowledged.

I truly enjoyed my stay at this establishment. The hotel had a very elegant, nice and local vibe, you could really feel inmersed in a cultural experience. At the same time, the price of the food was very affordable and awesome quality, the staff was friendly, approachable and extremelly polite and caring. It was still a laid back atmosphere, where you could feel at home, among the authenticity of Dakar. I would certainly recomend it! Bocoum from reception was so polite, helpful, nice and professional, and Alphonse was so caring and helpful as well.

Lovely hotel with lovely staff. Wide menu (but for room service, double-check that the menus match up to ensure the dishes are available!) The beach club was super relaxing and the breakfast buffet was really good. Front desk give good recommendations for the local area Only cons for us - slight delay in housekeeping requests and the live music events were a bit short. We will be back. Special shout out to Ann, Fode and Alex on the front desk for being very helpful and kind! Б