Room was nice and large, Food was good, views were great, The hot tub is not really set up for guest use, it is a spa amenity that is an additional fee and has to be reserved in advance so they can heat it up. Overall I expected a more luxury experience for the price I paid and I felt somewhat underwhelmed by my stay.

Very helpful staff. Christian and Santiago provided excellent service. Delicious food in their restaurant. Awesome location.

Very clean and nice style, beautiful room and view!!

The staff was friendly and professional. Breakfast was good. The room was spacious and clean, however the shower is not warm enough.

Clean room, nice breakfast, good view

Did not visit the spa. The breakfast was great. The staff/owner was amazing. Friendly and knowledgeable. Made my wife feel way more comfortable. Thank you Absolutely stunning views. Especially from your own bed.

El Cráter has incredible views. Comfortable, luxurious rooms, and delicious food in the restaurant.

This place is out of this world and magical love this hotel so much. The staff are so lind and attentive. Best service, food spectacular, the view is breathtaking. Highly recommend

Very very comfortable hotel… Loved the bathtubs! Beautifully situated on the rim of Pululahua crater. Excellent Restaurant!

The location is without compare in the world; and to find a great hotel with lovely rooms and a great restaurant here is simply miraculous.

El lugar es muy bonito y pacifico. El staff súper amable. Lo único es que no hay muchas cosas por hacer si es que el clima no ayuda como en nuestro caso que pasó lloviendo y tuvimos que solo estar en la habitación porque no hay otras amenities más que senderos. Hay áreas húmedas (jacuzzi o sauna) pero hay que pagar aparte.

The views are truly unbelievable. Staff were excellent and the food was delicious. We wish we could have stayed longer!

It is a rainy season in the area and the staff made sure that we are comfortable no matter the weather.

Peaceful and quiet for a couples experience

Excellent attention to details, very friendly and with great knowledge of the area and activities that you can do. Highly recommended!

Amazing views and service. Just great for a side trip from Quito. Would highly recommend

Comfortable, quiet with amazing views. Food was great and the staff was very kind and helpful too

¡Casi una experiencia religiosa! Mágico, Único, Especial, espectaculares vista, tremenda ubicación, en fin Majestuoso!!! Imagínate estar en el tope de una montaña: a un lado un valle que fue una laguna que al otro lado La Mitad Del Mundo, Lat 0!!!

This is a wonderful location for peace and also ease of accessibility to Quito. Scenery is breathtaking. Food and service at restaurant are excellent. The rooms are clean, spacious and have wonderful views both of the city and the volcano crater. The staff could not be more helpful and polite. I cannot wait to visit again. Visiting the Quito area I cannot imagine staying anywhere else.

We asked for the room on the upper floor when booking and they gave us the one below, the bathroom was outdated and had water problems, the king bed was two and a half square beds pushed together, and the mattress was worn out and very hard. Excessively expensive prices for what they offer, translucent curtain where you could see a lot from the outside, little privacy.