I made a two room booking error while standing in front of the check-in desk (wrong date). The hotel staff support was horrible. When I reached out to Hotels.com for support, I was also disappointed with the vanilla answer. What was concerning was that hotels.com agents were not able to reach hotel stall through a telephone. I was standing in front of the reception desk and the phone never rang OR it was deliberately being ignored. When I offered to connect them through my cellphone it was rejected by hotels.com agents. Overall failure by both the hotel and hotels.com agents….

Good standard. helpful staff. hotel located in an area close to amenities. Breakfast was sadly not continental enough

The hotels is clean , it is even not far away from the airport. the people are friendly.

Clean room

Golden Tulip Addis Ababa...Always my home away from home.

Golden Tulip…my home away from home

Although we were transferred to their sister on our first night, upon returning back to Golden Tulip. Ms. Hebist and her team have gone above and beyond to ensure our stay was most comfortable, pleasant and enjoyable. Golden Tulip 🌷 Addis…always our home away from home Tulip 🌷

Airport shuttle was easy to find and a real plus. The hotel was within walking distance to shops and restaurants. The staff were fantastic and the breakfasts were great. The room was a nice size and the bed was comfortable. I would recommend that you stay here.

Excellent VDay night and dinner. Beautiful decoration, planning and arrangement. Amazing staff members serving the dinner. Just great! To top it off, beautiful piano night. The rooms and amenities are not specially but perfect VDay organization and execution from the property. Thanks.

Wonderful, The staff are excellent

Great hotel and service, the location is not in a main road and was under construction at the time of my visit

I reported double pay for late check out. No return, no refund so far.

My stay ok

The front customer service I’m not happy you need to be fixed the other things the house keeping one of the lady she doesn’t know how to take care of the customers even she give me hard time

The hotel is average, but the area is too noisy can’t sleep. The room needs renovation, breakfast is ok for those who eats Ethiopia food there’s a lot of variety.

Glad i choose this place. Extremely helpful staff, fantastic breakfast, very comfortable bed and room. Close to airport.

Good place on general

Everything

Great

Great hotel