Overall Ratings & Reviews Sunway Resort Suite @ Lagoon & Pyramid

when we arrived at sunway resort suite, we found out its not a company hotel management, but it is owned apartment for rent. so there is no security that can look after your luggage, no check in or check out desk, no room service (they told me will clean up the hotel but they didn't come).. so this suite its totally private owned apartment. room is clean enough at glance. there is dining table, but there is no tissue around the room, no toothbrush, its so limited to get the small facility since... back again, it's private owned apartment. This is really give me disappointment.

Just waste of money only. No Reception, No staff. They are f*****g agent. Never come back this hotel anymore. Only 1 card provided. Room was too dirty, so many ants in the room. Just waste of time and money.

For the first time, I was confused about the location. And because I booked last minute, when I arrived the room wasn't ready. And I also can't get luggage because there is no receptionist. Because there are different individual apartment systems. After chatting with the owner finally just can enter and leave the suitcase in the room, the room is big and spacious. The facilities are also complete and the location is also good. Overall it's good that there was only a problem in the beginning because I didn't know that this property belonged to an individual, not like a hotel system, thanks.

Very convenient place to stay. Sunway pyramid shopping centre just around the corner. Have self service laundry at level 12.

Very helpful and attentive service by the management team, thanks Miko, Sue Ying and Stefanie. For the property, it's a good location with direct access to Sunway Pyramid mall. Cleanliness (seeing tiny ants and tiny cockroach) and furniture should be improved too. Movie streaming is not working for most Apps in the TV Box, the only app that works is Youtube, but still super laggy somehow. Overall a great stay for family.

The apartment so clean and the location is so awesome, next to the sunway pyramid mall..