The hotel was immaculately clean and aesthetically pleasing. The staff were exceptionally friendly and the spa treatment was enjoyable. The steam room, sauna and gym facilities were also exceptional. I would certainly return.

Leith

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Serena is expensive but it’s a great spot to “land” when you come to Kampala. The grounds are fantastic, the pool is excellent, and the service is great. Centrally located, high security - a great place to stay when you’re in Kampala.

Ochan

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Did not use the Spa

Kenneth

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Good

Bahar

10.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

All was good

Ulises Ivan

Business with Children

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

everything is perfect

Noah

Business and Leisure with Partner

10.0

/10

Reviewed 34 week(s) ago

Expedia Group verified review

This is truly a five star hotel in all aspects.

Noah

Business and Leisure with Partner

10.0

/10

Reviewed 34 week(s) ago

Expedia Group verified review

Room was spotless, the staff are friendly and helpful.. The breakfast too is excellent. The hotel has very good amenities.

Richard

10.0

/10

Reviewed 35 week(s) ago

Expedia Group verified review

Excellent customer service

Franklin

Business

10.0

/10

Reviewed 37 week(s) ago

Expedia Group verified review

Excellent hotel with great staff and clean rooms. Fruits and chocolate a nice touch

Ankita

10.0

/10

Reviewed 38 week(s) ago

Expedia Group verified review

Clean roos

Peter

Leisure with Partner

10.0

/10

Reviewed 39 week(s) ago

Expedia Group verified review

Clean room and very friendly staff

Francis

10.0

/10

Reviewed 40 week(s) ago

Expedia Group verified review

Clean room and very friendly staff

Ryan

Leisure with Partner

10.0

/10

Reviewed 40 week(s) ago

Expedia Group verified review

Everyone from Housekeeping, Hosts, Front Desk, Barber, Attendants, and everyone else was extremely nice and helpful. The property is beautiful and unmatched. The hospitality exceeds anything you’ve ever experienced, even in Las Vegas!

Per

10.0

/10

Reviewed 40 week(s) ago

Hotels.com verified review

Wonderful garden

Maishara

Business and Leisure

10.0

/10

Reviewed 40 week(s) ago

Expedia Group verified review

The room service was more than excellent. The staff are very warm and kind

Sharon

10.0

/10

Reviewed 42 week(s) ago

Expedia Group verified review

Very relaxing, serene, friendly staff, good food and great facilities

Louis

Business

10.0

/10

Reviewed 42 week(s) ago

Expedia Group verified review

Really nice hotel

James

10.0

/10

Reviewed 46 week(s) ago

Expedia Group verified review

Well mannered

Mahamood

Leisure Family

10.0

/10

Reviewed 49 week(s) ago

Expedia Group verified review

The best! Was very pleasantly surprised. Great staff, who were very friendly and willing to assist. The entire hotel including rooms are beautifully decorated and welcoming. The spa and pool were wonderful. Will definitely recommend.

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