8.8
Very Good
From 38 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

9.2

Meal

8.4

Location

8.9

Service and Facilites

9.0

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Traveler Reviews Anantara Desaru Coast Resort and Villas

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40
Customer reviews
A***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Staff were very helpful and service was excellent throughout our whole stay. It really does feel like paradise, the perfect place to unwind as a family. Kids especially love the kids facilities here!
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Accommodation's Reply
28 Dec 2024
Dear A***h, Thank you for your kind review! We’re delighted to hear that you and your family had an excellent stay with us and that our team’s helpfulness and service made your experience truly special. It’s wonderful to know that your kids enjoyed the facilities—we’re always thrilled to provide a fun and relaxing environment for families. We look forward to welcoming you back to your little piece of paradise for another memorable family getaway! Warm regards, Peter Wagner Resort Manager
Eiza A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
Staff all very friendly and welcoming. Resort is perfect for my fmly. Luxury clean private beach just what we needed. And kids love the kids club activities so much.
+5
1 people find it helpful
Accommodation's Reply
09 Sep 2024
Dear Eiza A., Thank you for your wonderful review! We're thrilled to hear that you and your family had such a fantastic stay with us and enjoyed the luxury, cleanliness, and privacy of our beach. It’s great to know the kids had fun with the activities at our kids' club as well. Our team will be delighted to know their friendly and welcoming service made your experience even better. We hope to welcome you and your family back for another memorable stay soon! Best regards, Peter Wagner Resort Manager
Abburn C.
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9.7
/10
Reviewed 66 week(s) ago
We had a wonderful time at Anantara Resort. Thanks for everything, from front of house to F&B, housekeeping. Everything was splendid! Definitely will return for the next retreat.
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Accommodation's Reply
09 Apr 2024
Dear IVAN SEET BIN MOHD Greetings from Anantara Desaru. On behalf of our team, I thank you for having taken your valuable time to bless us with such a wonderful review. We are so happy o read that your stay with us has been a very enjoyable guest experience. We do look very much forward welcoming you back the next time when your travel brings you back to Desaru. Best regards Christian Gerart General Manager
Danny V.
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9.3
/10
Reviewed 70 week(s) ago
Spa was great, service was great. Food service is to long, takes about one hour to get food at the pool and restaurant.
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Accommodation's Reply
03 Mar 2024
Dear Danny Van Greetings from Anantara Desaru. On behalf of our team, I thank you for having furnished us with such a great review following your recent stay with us. We are very glad to see that all aspects of your stay met your expectations, especially the spa treatment. Please accept my sincere apologies for the long waiting time around the pool, rest assured I already addressed this with our departmental leader to put corrective measures into place to improve on this service. We do look forward being again the hotel of your choice when you plan another visit to Desaru Coast. Best regards Christian Gerart General Manager
Erica l.
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5.4
/10
Reviewed 91 week(s) ago
The sink was cloaked the entire time when we arrived and despite multiple calls, no one came to fix it or rather, no one informed us that this can't be fixed. The shower temperature is inconsistent and turns hot and cold in seconds so it 's very hard to shower my little girl without her constantly screaming it 's hot or cold. There 's a bee in the room which I called to ask for assistance and again, no one came to help. It 's definitely not worth the steep price I paid for.
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Accommodation's Reply
02 Oct 2023
Dear Erica K Lye Greetings from Anantara Desaru. First and foremost we thank you for having chosen our resort to spend your family holidays. We truly appreciate you have taken your time to share your experiences with us on this platform and highlight the shortcomings and lapse of our service during your recent stay. Please accept my sincere apologies that we have not been able to deliver you the experiences you had hoped for, and one should expect when visiting our hotel. Rest assured that I have addressed your concerns with our leadership team to ensure to review our operation and improve on those aspects so we can deliver you an improved guest experiences during your future stays. We hope we will have another opportunity to welcoming you again when you plan another visit to Desaru in the near future. Best regards Christian Gerart General Manager
LAU M. X.
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9.7
/10
Reviewed 99 week(s) ago
Very nice and customer centric place. Nicely greeted by hotel staff during check in and was served towels and refreshing drink. Waiting area for check in has a really nice view! There are also a list of complimentary activities provided by the hotel. Love the direct beach access as well! Food is great and breakfast spread was decent! Highly recommended for short getaways!
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Accommodation's Reply
24 Aug 2023
Dear Lau Mei Xia Greetings from Anantara Desaru Coast. We are very happy you had chosen our resort for your recent beach vacation here in Desaru. It is with great excitement reading your post and knowing your time spent at our resort was a perfect getaway for you is the best possible compliment we could ask for. The team is really glad you enjoyed every aspect of their service as this keeps them very motivated to continue to strive for excellence . We are looking very much forward welcoming you soon again for another beach vacation at our little sanctuary resort. . Best regards Christian Gerart General Manager
E Wan Z. K.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 100 week(s) ago
Very nice resort that makes you think you are not in Malaysia, its the kind of Bali feel I can imagine. Tranquility and relaxing environment. The rooms and resort are quite well maintained.
1 people find it helpful
ZATI H. A. H.
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9.7
/10
Reviewed 123 week(s) ago
It 's beyond our expectation! Thank you for the great hospitality. We had a pleasant stay in Anantara. My kids enjoyed the pool, kids club & the beach! Good breakfast spread, spacious room & awesome view. We received complimentary tix to Desaru Coast Waterpark too. The staffs were helpful & friendly. Surely will come back!
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Accommodation's Reply
03 Mar 2023
Dear ZATI HAZWANI ABDUL HALIM Greetings from Anantara Desaru. We truly appreciate you have taken your valuable time and share your excellent experiences with us and fellow travellers. It is very rewarding receiving such a lovely and positive review as it is a reflection of the hard work of our team. They are fully committed to deliver exceptional guest experiences and seeing their hard work is being recognised and appreciated is the best compliment we could ever asked for. Rest assured I will pass on your complimenting feedback to our team as it will keep motiving and inspiring them to continue what they do best, delight our guests. We are looking very much forward to welcoming you soon again for another memorable holiday. Best regards Christian Gerart General Manager
Ong T. K.
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9.1
/10
Reviewed 123 week(s) ago
Providing very good services by the staff and the room and environment are awesome. Definitely will back again.
1 people find it helpful
Accommodation's Reply
03 Mar 2023
Dear Ong Tiam Keong Greetings from Anantara Desaru. Thank you very much for posting your review here following your recent stay with us. It is very rewarding knowing you had such a fantastic stay and the team looked well after your needs. We are glad you liked the design of the room and the tranquil and relaxing ambiance in the resort. What makes us most proud is knowing you would visit us again when your travel plans bring you back to Desaru. We are looking very much forward welcoming you back in the not so distant future. best regards Christian Gerart General Manager
Rionaldi C.
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8.5
/10
Reviewed 147 week(s) ago
Good place to bring the kids to. There is kid 's club where the kids can play while waiting for the sun to set before heading to the beach. Check in is a bit disappointing. Only managed to get the room after 4PM. Not much option for food after-hours, only room dine in is available. So be prepared to stock up some snacks in case your stomach is growling at the wee hours.
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2 people find it helpful
Accommodation's Reply
26 Aug 2022
Dear Rionaldi Greetings from Anantara Desaru Coast. Thank you so much for having chosen our resort to enjoy your family holidays . The team and I are excited that you all had a fantastic time especially the kids enjoyed the many kids activities . We also just recently added a number of different complimentary activities to enhance the guest experiences, including the early morning Dong stick exercise on the beach, bird watching and the tidal pool walks with one of our naturalists . Please accept my sincere apologies for the experience on your arrival . The team works relentless to ensure that all arriving guests will have their rooms by latest 15:00 . Rest assured we will double our efforts to prevent a similar experiences during your future stays so you have more time to enjoy the facilities and the service at the resort . For the food options pleased to inform that we have 24 hours in room dining available in case you grave for your favourite snack. We are looking forward to welcoming you back soon again. Until then please stay safe & healthy. Best regards Christian Gerart General Manager
Leroy T. B.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 150 week(s) ago
This is such a beautiful resort! We stayed in the deluxe sea view room and it was a very good size and came with a spacious balcony too. Service was excellent! Would return and highly recommend. A few areas I thought could be better: 1. Food OK but not great. 2. Poor internet-especially at balcony/bathroom. 3. Small gap, the size of a small iPhone, at the bottom of balcony window, is something parents want to keep their kids away from.
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1 people find it helpful
Accommodation's Reply
08 Aug 2022
Dear Leroy Greetings from Anantara Desaru Coast. Thank you so much for your stay with us and furnishing us with such a great review, truly appreciated. I am glad you did enjoy your stay with us and you liked the layout, the facilities and the service extended by our team, keeps them all very motivated. I have taken note of your valuable feedback which we have already with our leadership team to look into all aspects so we can deliver you an even more enhanced guest experiences during your next stay. We are looking forward having you with us again next time when your travel plans bring you back to Desaru Coast. Until then stay safe & healthy. Christian Gerart General Manager
Ong Z. Q. C.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 155 week(s) ago
Love the hotel! Everything is so good except for the breakfast. Can add more varieties.
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Accommodation's Reply
24 Jul 2022
Dear Ong, Greetings from Anantara Desaru Coast. Thank you very much for having chosen our resort for your recent beach vacation. Glad you had a relaxing and enjoyable holiday with us and we were able to meet almost all of your expectations during this visit. We appreciate your feedback on the breakfast variety and would love to hear from you about what additional dishes you might want to see during your next visit so we can review and consider them. We are looking very much forward to welcoming you hopefully soon back again for another relaxing holiday with us. Until then please stay safe & healthy. Best regards Christian Gerart General Manager
Iyong P. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 156 week(s) ago
We had a fantastic stay! Security is tight at guardhouse which I really appreciate. We're invited to sit at sofa by the pool with welcome drink and cool towel. Check in process is was done by the friendly staff at the poolside. We booked 2 rooms and both room condition are great. Love the big balcony with beautiful sea view. The bathroom is big and detailed in terms of user experience. Breakfast buffet spread is great, fresh and delicious. Not to forget beautiful sunrise on the second day of our stay. Overall a relaxing and comfortable stay experience.
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Nur S. B. A. K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 158 week(s) ago
The best so far, all was perfect
2 people find it helpful
Teoh K. W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 163 week(s) ago
Good stay, dining experience at tumeric is not so good. A lot of flies touching every dishes.
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Isma M.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 232 week(s) ago
the check in was great, helpful staff named hazami help us a lot the rooms are fabulous.. the deluxe room sea view quite big for 2 breakfast got many choices the staff from check in to check out was excellent the beach is nearby but the waves bit dangerous to children for sure will come back here
1 people find it helpful
Accommodation's Reply
22 Jan 2021
Dear mohd Greetings from Anantara Desaru Coast. The team and I are very grateful for your recent visit and your excellent review you share with us and fellow travelers. We are excited to see that you and your family enjoyed your stay at our resort and that all aspects of your stay meeting your expectations. I will pass your compliments to Hazami who will be thrilled knowing that his efficient and personalized service made the difference. I fully agree that our Deluxe Seaview rooms are an excellent choice. With magnificent views over the resort and the South China Sea the spacious balcony invites you to lounge and enjoy the mesmerizing sunrises in the morning. Please come and visit us in the dry season where the ocean is very calm and ideal for families with younger kids to enjoy splashing in the sea. Looking very much forward seeing you soon again for another family staycation. Best regards Christian Gerart General Manager
Boon C. W.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 246 week(s) ago
First time stay at Anantara brand hotel, not sure is there any different class of service, maybe if you looked rich then you can get a better service? Hmmm, first and last time. Hotel is great, but service not up to my expectation.
4 people find it helpful
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