It’s very basic, economy everything. Starting from furnitures and worn carpets snd not comfortable beds to not fresh greens on very basic breakfast. It’s not 4 stars. It has to be 2 or maximum 3. Low standards of the furniture and furnitures. Location and staff/team work is good, thecrest is cheap snd on the level of 2 stars.

Hotel is outdated Elevator takes forever to come in and goes noise above the room people running up and down pillows have stains on the inside of them. Shower shelf is broken. Shower handle broken.

We had several requests for things to make our visit even more comfortable. Each time the response was timely and perfect.

Great location, rooms size very adequate, lovely staff, clean hotel overall. Fridge in room, toiletries, coffee station topped up daily. Shower a bit small, awkward to move about/wash hair. Bed not super comfortable, but have regular back issues, so could just be me. Enjoyed the stay overall!

bl

Was not told had to pay local tax in cash. Air conditioner not working. Had repair done with no success only to be told that the hotel couldn’t turn on until April. Breakfast was good. Location good.

We had a lovely stay at this hotel celebrating our 25 wedding anniversary. The hotel is situated close to the Spanish steps and shopping area. The rooms are decorated to a high specification with everything you would need and spotless. The breakfast has a selection of hot & cold options. The bar is very nice but not busy, located on the first floor with view onto the street, it’s perfect for a pre dinner drinks or after dinner drinks, and the bar man was a lovely guy. All of the reception staff were lovely and very helpful. A special thanks to Ferando, who retrieved our lost bag from outside the hotel. Thank you so much!

Staff was very friendly and helpful. Breakfast was hot and had a lot of options. Only complaint was the street noise at night, especially on the weekend, but the location was perfect. Would stay here again

Clean room, nice balcony with view, staff very helpful and attentive, they took care of our luggage and at the reception desk they speak English and Spanish, we felt great and very safe, family appropriate.

Unfortunately check-in took about an hour and still not sure why. The room was beautifully decorated but unfortunately showed signs of needing some TLC, the breakfast was nice with a good selection!

Hotel is in a great location, was happy to be upgraded to a suite which was nice. The room was large and modern. Hotel is noisy with other guests but we are in the city so expected. Would stay again.

The room was spotless, the staff was great and rooms were large. I didn’t like the fact that it was an Amex building at first but that building was better located than the first building

Amazing staff, clean rooms, fabulous location near to everything! Would stay here again for sure!

Room and corridors no glecte

The room was too small. Two people could not be in it at the same time. No chair or desk. No place to relax. It was also so hot kept windows open and heat off in December but still hot

The room so small we could barely move. No place to put our things. No chair to sit. No desk. It was also so hot even with the windows open in winter and the heat off.

Small but clean

Horrible wifi No connection on any device even the 5G doesn't work Avoid this hotel

Glenn and Mike were both fantastic at breakfast. Glenn was full of sights and information, and Mike was just spot on pleasant. On our last day after check-out, Fredrico stood with us in the rain until we got a cab to the airport. It was a wonderful stay!

AC does not work not even heater. Staff very helpful Breakfast was good