Dear Valued Guest, This is Polos Lumbon Hotel & Gallery. Thank you very much for your valuable feedback. We are pleased to hear that you enjoyed your stay in your room. However, we apologize for the inconvenience caused by the room key issue. Specifically, we regret that we were unable to respond as quickly and appropriately as you initially reported the problem. We take your valuable feedback seriously as we evaluate and improve our hotel operations to prevent such incidents from happening again. If you agree, we will conduct further investigations into this matter as part of our internal review. If you have any questions regarding this, please contact us at 08*******515. We apologize again and will do our best to provide you with better service on your next stay. Thank you, Front Office Manager, Solihin.

Dear Valued Guest, Warm greetings from Pollos Hotel & Gallery Rembang. Thank you so much for your positive review. We are delighted to hear that your overall stay at Pollos Hotel & Gallery was very good. We appreciate your feedback regarding the in-room TV amenities, especially the need for children's entertainment such as Android TV and Netflix access. This is something we prioritize and are committed to improving to continuously enhance guest comfort. For your information, we have upgraded our TVs to Smart TVs, initially available in Deluxe rooms and above. Moving forward, we will proceed to upgrade Standard rooms to Superior rooms immediately, allowing all guests to enjoy even more comprehensive entertainment facilities. Thank you for your interest and feedback. We look forward to welcoming you again on your next visit with even better facilities and services. Sincerely, Solihin, Front Office Manager

Dear Mr. Susanto, Sincerely, From Pollos & Gallery Rembang Hotel... Thank you very much for your positive review. We are delighted to know that the cleanliness, friendly service, and comfortable environment of our hotel provided you with a memorable stay. It is our commitment to continue maintaining the quality and comfort for all our guests. We hope to welcome you back to Pollos & Gallery Hotel again. Sincerely, Solihin, Front Office Manager

Dear Valued Guest, Warm greetings from Pollos Hotel & Gallery Rembang... Thank you so much for your excellent feedback and review. We are delighted to know that Pollos Hotel & Gallery was your top choice for your stay in Rembang. This compliment motivates us to continue providing the best service and experience for all our guests. We look forward to welcoming you back in the future. Sincerely, Solihin, Front Office Manager

Dear Mr. Adi Wibowo Nitisatro, Pollos Hotel & Gallery Rembang extends its warmest regards... Thank you for your review and appreciation of Pollos Hotel & Gallery. We are delighted to hear that you enjoyed the comfort, cleanliness of the hotel, and the prompt service from our team during your stay. Your satisfaction is our top priority, and such a positive review encourages our entire team to continue striving for the best service. We hope to welcome you back to Pollos Hotel & Gallery Rembang on your next visit. 🙏 Sincerely, Solihin, Front Office Manager

Dear Mr. Agung Septiawon, Thank you for your positive review of Pollos Hotel & Gallery. We are delighted to hear that you were impressed with the service, delicious food, and excellent location. Guest satisfaction is our top priority, and your compliments encourage our entire team to continue striving to provide the best possible guest experience. We look forward to welcoming you back on your next stay. Sincerely, Solihin, Front Office Manager

Dear Mr./Ms. S*I, Sincerely yours from Pollos Hotel & Gallery Rembang… Thank you so much for your review. We are delighted to hear that you were satisfied with your stay with us. We apologize for any inconvenience you may have experienced during your stay, and we appreciate our team's prompt response. Such feedback encourages us to further improve the quality of our service and comfort for all our guests. We hope to welcome you back to Pollos Hotel & Gallery Rembang again. 😊 Sincerely, Solihin, Front Office Manager

Dear T***a Warmest Greeting from Pollos Hotel & Gallery....... Thank you very much for your wonderful review and for choosing Pollos Hotel & Gallery. We are delighted to hear that your stay exceeded your expectation. We truly appreciate your kind words about our team, especially mas Dika. Your feedback will certainly motivate us to continue delivering warm and attentive hospitality. We look forward to welcoming you back again to Pollos Hootel & Gallery Rembang. Warm regards, Solihin Front Office Manager

Dear Bapak Budhi Warmest Greeting from Pollos Hotel & Gallery...... Thank you very much for your positive feedback. We are happy to know that you found our hotel clean and our staff friendly. Your comments encourage us to continue delivering a comfortable and pleasant experience for all our guests. We look forward to welcoming you back to Pollos Hotel & Gallery Rembang on your next visit. Warm regards, Solihin Front Office Manager

Dear A*I: From the entire staff at Remboboros Gallery Hotel, we wish you the very best. Thank you for sharing your experience at Remboboros Gallery Hotel. We are so pleased that you were satisfied with our friendly staff, clean rooms and competitive rates. This positive review will only serve to motivate us to continue providing high quality service to all our guests. Thank you for choosing Remboboros Gallery Hotel as your ideal accommodation. We look forward to welcoming you back again and hope that you will have a pleasant stay. Best regards, Solihin Front Office Manager

We would like to extend our warmest regards to Mr. Agung Priyo Sarsono from Polos Lembang Hotel & Gallery. Thank you for your valuable review of our delicious food. Our food is unique and we appreciate your kindness in creating such a pleasing meal. If you will be staying at Polos Lembang Hotel & Gallery again, please select a Deluxe Room with Balcony facing North Java Sea. Upon check-out, we will give you a special discount as per your promise. Thank you once again and we hope to welcome you back again. Best regards, Solihin Front Office Manager

Dear Mr. Muhammad Wawan, Best regards, Pollos Hotel & Gallery Rembang Thank you for your positive review and for sharing your experience staying at Pollos Hotel & Gallery Rembang. I am very pleased to know that you felt comfortable with the service of our staff, the cleanliness of the environment and the variety of breakfast we provided. We apologize and appreciate your comments regarding the hot water system in room 317. Our engineering team has received this information and will immediately investigate and improve it. Thank you again for your review and we look forward to welcoming you back. Best regards, Solihin Front Office Manager

Dear Valued Guest, Thank you for your review and compliments of Pollos Hotel & Gallery Rembang. I am very pleased to know that our service has impressed and satisfied you. Our team will continue to strive to maintain and improve the quality of our services to ensure that all guests have a great experience throughout their stay. We sincerely hope to welcome you back to Pollos Hotel & Gallery Rembang again. Best regards, Solihin, Front Office Manager