6.8
Pleasant
From 121 reviews
Provided by travelers on
Cleanliness

6.3

Room Comfort

6.5

Meal

6.9

Location

7.0

Service and Facilites

6.6

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Traveler Reviews OYO 1989 Hotel Pelangi Harapan

Number of reviews per page
20
40
Customer reviews
Kukuh
icon-origin-TRAVELOKA
9.1
/10
Reviewed 90 week(s) ago
Kondisi sesuai dengan harga yang didapat. Kondisi tenang, cocok untuk transit bussines trip. Dekat dengan mini market dan penjual makanan.
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ricky a. r.
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6.0
/10
Reviewed 95 week(s) ago
Check-in is limited to 9 o'clock even though the payment has been paid off because of the receptionist.
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1 people find it helpful
Lies A.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 99 week(s) ago
Kotor tidak terawat, debu dan sarang laba-laba besar-besar dimana-mana, sampah tisu-tisu bekas penghuni sebelumnya di kamar mandi penuh tidak di buang petugas hotel, hotel gelap kurang pencahayaan mulai dari luar sudah gelap sekali, kesan angker dan tidak kotor, jendela kamar tidak ada kuncinya, AC, kamar mandi juga kotor, air kecil mengalirnya padahal di lantai dasar.
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1 people find it helpful
wandra a.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 102 week(s) ago
Kami dapat kamar ini darurat dan memang dimaklumi - sesuai harga. Tapi untuk input; mungkin kamar bisa di cat ulang, ganti perangkat rusak (meja kursi sudah rusak parah, colokan tercanut dari socket, TV tidak menyala, AC yang hanya angin: tidak dingin, dispenser umum pun rusak). Ganti sprei dan sarung bantal berkala agar tamu bisa tidur agak nyaman. Seharusnya jika tamu pertama menginap maka kesan yang dihadirkan positif, walaupun memang sederhana tapi paling tidak kamar bersih dan terawat.
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Ananda Firstya Agoesta
icon-origin-TRAVELOKA
8.5
/10
Reviewed 106 week(s) ago
Waiters are helpful, facilities are old.
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1 people find it helpful
Anjas S.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 108 week(s) ago
Saya gak jadi nginep sini, kondisinya gak banget, anak saya gak mau masuk kamar, lampunya mungkin 3watt-an. Sampai saya gak bisa foto kamarnya. Resepsionis gak ada di tempat. Jadi by phone. Agen online mestinya mikir buat posting tempat ini. Coba deh di cek lagi. Foto kamar sepertinya pake lampu flash jadi keliatan terang. Beda banget sama aslinya.
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Meili Y.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 108 week(s) ago
According to the budget anyway. The entrance should be tidied up again. Even though it's a low budget, the cleanliness of the room must be kept clean, right? Overnight 2 days here. Never met the Receptionist. First and last experience.
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Ahmad Q.
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5.1
/10
Reviewed 155 week(s) ago
I swear to God the rooms are very different, dirty horror is dirty, there is no hot water, the air conditioner doesn't work, it's very hot, smells, the bathroom has a lot of holes in the roof, the walls in the room have holes. The bed sheet has holes with lots of cigarette marks, the staff is not friendly, they say the motorbike parking is placed next to no roof and says "it's a shame that your motorbike got rained on (while laughing with other staff)". Black dirty towels with lots of stains. If you don't believe it, you can go there and prove it yourself. Very disappointed that the roof was scary at night, many rats passed by, wanting to enter the room felt like entering a haunted house ride.
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6 people find it helpful
Accommodation's Reply
14 Jul 2022
Hi, Ahmed! We sincerely apologize for the trouble caused. We would like to thank you for sharing the important feedback, we will definitely work on this to ensure your next visit will be a great experience. Greetings, Jane!
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Fahmi A.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 156 week(s) ago
The hotel lighting is bad, some of the sockets in the room are broken, there are gaping wires. The hotel is dim, the picture doesn't match. The receptionist is friendly.
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4 people find it helpful
Accommodation's Reply
14 Jul 2022
Hi, Fahmi! We sincerely apologize for the trouble caused. We would like to thank you for sharing the important feedback, we will definitely work on this to ensure your next visit will be a great experience. Greetings, Jane!
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Sarno O.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 160 week(s) ago
Not clean, cigarette butts in the drawer, hopefully it won't be repeated.
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1 people find it helpful
Accommodation's Reply
16 Jun 2022
Hi, we are sorry to know that your experience with us was not pleasant. We will definitely work on your feedback to give you the best experience next time. Regards, Amelia.
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Windah M. C.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 172 week(s) ago
The place doesn't match the one in the photo, it's really dirty, the place is right for the price, but it's deceiving.
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3 people find it helpful
Accommodation's Reply
13 Mar 2022
Sorry for the trouble that has caused, Windah! We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Maliva!
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Poppy T. U. O.
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6.0
/10
Reviewed 174 week(s) ago
The bed is not good, the bathroom smells.
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Accommodation's Reply
23 Feb 2022
Sorry for the inconvenience, Popy. We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Kiman!
Jaffray J.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 175 week(s) ago
The AC and TV facilities are good, but the lights, the room, what's more the WC looks like there is no maintenance, just cleaned it and the bed sheets also smell musty whether it's been cleaned or not I don't know, and one more room is available in the double bed room application but after arriving there is only a twin bed room, please pay attention again. thanks.
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1 people find it helpful
Accommodation's Reply
17 Feb 2022
Hi Jaffray, We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Kistanto!
Nad T.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 196 week(s) ago
Does not match the photo shown.
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2 people find it helpful
Mas E.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 208 week(s) ago
Tidak jadi saya tempati, tidak ada resepsionis hanya by phone dan kamar kurang bersih apalagi kamar mandinya.
4 people find it helpful
Lisa Y.
icon-origin-TRAVELOKA
5.2
/10
Reviewed 217 week(s) ago
Kamarnya sangat kotor.. suasananya agak horor.
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Aryo W. G.
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Romantic
icon-origin-TRAVELOKA
5.4
/10
Reviewed 239 week(s) ago
Hard to contact. When I got the room I didn't expect, I ordered a double bed but got a single bed which was only combined into one. The shower was also broken, when I reported to the reception, the male body was rather large, he said just let there be no technician, the air conditioner was cold and WiFi was pretty good, and the TV was also good but many other facilities still had to be repaired.
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8 people find it helpful
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muhammad s.
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6.0
/10
Reviewed 250 week(s) ago
The hotel is still in the stage of renovation, so there are shortages everywhere.
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muhammad s.
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6.0
/10
Reviewed 251 week(s) ago
Overall it is sufficient and in accordance with the price given and the size of the room is spacious. But the facilities are very minimal, even the bed is not suitable for the room I live in, the bed is tilted and it really makes the bed uncomfortable.
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6 people find it helpful
Gintis D.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 258 week(s) ago
The room was dirty as if it had never been swept, the sheets were also dirty, and the water ran small. Already paid on the Traveloka site it turns out after arriving at the place requested additional money. very unsatisfactory.
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5 people find it helpful
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