David
6.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Lets start with the good. The staff are lovely, the rooms are spacious and spotlessly clean. The price is very reasonable for something a 5 minute walk from the beach.
On the other side of the coin, I was asked if I wanted a pick up from the airport for $25 to which I agreed. On arrival the pick up wasn't there so I called the hotel and was told the driver was busy and I should 'get an uber'! I got a taxi and on arrival was told to take a seat (in reception) which I did. Check in was 12.00 and I arrived at 11.30, however, I had also booked and paid for the previous night and I expected it to be vacant. At 12.30 I got into my room. The hotel like many things in Kenya needs some care and attention. Ripped pool cushion covers, rusty fittings in the bathroom don't give a good impression.
The biggest issue was the last night (Friday). Loud music stared from a local bar at 9.00 pm. At 10.00pm I went to ask reception how long it would go on for. They told me it was the start of the weekend and "For now I should just enjoy the music". Seriously! They music finally stopped at 3.00am by which time I was at my wits end.
In summary, this is a nice hotel which could be improved - but if they offer you room 101 and it is over a weekend find somewhere else to stay.
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