Overall Ratings & Reviews Capital O Pavilion Permata Surabaya

I really like it because it's quiet and not crowded, suitable for those who don't like crowds 🙏. The staff is friendly and responds quickly. Thank you for giving the best.

Parking was requested twice to avoid being charged 100,000. At 00.00-05.00 we were asked to re-park again. Then the room was very dirty. The mattress and pillows were not fit for use. The sheets and pillow cases were not changed, smelly and had lots of stains. The room was very, very unfit to sleep in. The electricity token made a sound and was very annoying. We complained to CS, but were told to fill in the token ourselves. The bathroom was dirty, the water heater couldn't be used. Hair everywhere, cigarette ash everywhere. Smelly and not fit for rent.

The bedsheets had blood stains, the blankets were dirty and the pillows were shabby. The bathroom was dirty and dusty, the floor was sticky. Parking had to be paid for every time you entered or exited. This was my first and last stay here.

at least pay attention to cleanliness (bathroom, bedsheets, everything) no towels, toothbrushes or even drinks. security guard is also rude Receptionist okay friendly but yeah never mind

The address does not match the map in the application, the walls are peeling, the sink tap is leaking, dusty, does not match the picture posted in the application, the curtains have not been fixed.

Dirty room, balcony door can't be opened, AC leaks, complete dirty sheets

The sink faucet doesn't flow, the TV remote doesn't work, there's no AC remote, there's no towel, the bedsheets have water spots or coffee stains.

For some things, more attention should be paid, especially room cleanliness and staff service.

dirty bedsheets with blood stains, bathroom with animals. refund is not allowed. very disappointing with the condition. Better to find another place that is a little more expensive but cleaner. really disappointing

The bed wasn't cleaned, there was a lot of hair. The room smelled really bad.

1. Leaking sink. 2. Unusable bed. 3. AC is not cold. 4. Bad place.

If you just want to stop by and rest for a while, it's ok, the room is very dirty and unkempt, there are lots of cigarette butts, the floor is dirty and the bathroom can't be locked. The AC is not cold enough.

Not very clean, like a boarding house, not like a hotel, very dissatisfied.

The room is damp and moldy, room 631 is hot during the day because it is exposed to the sun. On the bed sheet there was hair belonging to a previous visitor. No amenities provided. Get towels and mats.

Ouch, when I came in I was shocked that the bed sheets were dirty, all the bed covers were dirty.. after that I asked for them to be replaced, and the replacement also had a lot of old stains.. if the staff is okay, the owner doesn't take care of it, it's a shame if they let it go like that

The room was dirty, the bed sheets had dirty, smelly pillowcases, the hot water KM didn't work, there were no toiletries and shower kits, what was worse was that the electricity token ran out at 7 in the morning and forced an early checkout.

To avoid parking fees of 100 thousand, all visitors re-park after 12.01-before 05.00.

Bring your own equipment, there are no towels available, etc.

The staff is not friendly, especially the one in front, hasn't everyone ever been to a hotel where you need an access card to enter the lobby, you can say it's good when you yell at them, can't you say it's good". "It's strange.

The room is really filthy, bed sheets are dirty!