Overall the stay was not bad. The hotel has a very centric location, it is new, clean and I appreciated the swimming pool. The check in experience was somewhat disappointing, not because of the front desk, who did a great job with an amazing smile and good customer service, but the fact that the in-room safes and flexible/removeable and not tied to the wall or to any furniture. Apparently, this is standard in this hotel, which I find crazy as if so, this completely invalidates the mandate of the safe itself. Would you look your valuables in a safe that can be removed and taken by any staff member or intruder without any effort? Management should wake up! This is non-negotiable for me and probably for most responsible travelers from the Western world. Maintenance made an exception and screwed it into the furniture, as it was supposed to be. Access card didn't work to enter the room. Aside from the check in experience and that I had to return 3x from the room to reception, the stay was uneventful. I put the DO NOT disturb electronic sign on my door, housekeeping ignored it, entered to clean the room. One more reason why the in-room safe issue needs to be deal with overall in this hotel. I probably would not return as I feel, management fails to understand a few things here.

room was clean, staff was great, the wi-Fi works good and the breakfast was a little fresh but nothing that a little salt cant fix

It was very nice. Workers are friendly, but they need to work on room service

Nice place

Park8ng 9k

Staff

Good staff and breakfast. Facilities good gym excellent but staff unable to hook up gym tvs. The people behind the desk were very pleasant and helpful. But reluctant to allow early checkin…. that was not cool for a travel weary person. Hotel is situated right close to El Congreho. Overall a 3 star facility with 4 star staff

Nice and clean but had to ask for extra towels each day we were there because we had 3 people in our room.

Great location and great staff.

Nice place

From the moment I walked into the hotel, I liked the chic esthetic of the lobby. The hospitality was immediate and consistently gracious with all the staff I interacted with. I was granted my key and got off the elvator to a well lit, mood-lifting hallway. I noticed a clean lemon like scent as soon as I entered the room. I was instantly more relaxed. The room I reserved was their most basic and it is one of the nicest rooms that I've been in that wasn't a suite! The hotel decor is both timeless and modern. I took a stroll to the rooftop to see the pool and bar area that captured the beautiful city skyline perfectly. I had breakfast the next morning which had a good variety of delicious fruit. I can't wait to come back and reserve a suite!

The check in process was quite long, approx 30 minutes which is unusual. The property and rooms were modern, well appointed and maintained. We were searching for the do not disturb sign which we discovered was actually a button on the wall. Very cool. The surrounding area had a wide variety of shops and restaurants including a pharmacy and convenience store right across the street. Very walkable and safe. Absolutely loved hanging out at the rooftop bar!

Junior suite was spacious and comfortable offering two closets and a kitchenette. The breakfast was an average continental. The juices were delicious. Only downside was the length of time it took to check in which was about 30 minutes.

The property was conveniently located near shops, restaurants and casinos. The food at breakfast was good. Although the pancakes could be better.

Convenient. Stayed 7 nights. Did not refill soapdish or give coffee pids after first night. Told reception desk first 2 days and no change

Room was clean and staff was very friendly

The room could have been cleaned properly. We received fresh towels and toiletries every day, but the room and bathroom were not cleaned daily.

The resteraunt did not have the food on menue. The power went out 4 times while there . Got stuck in elivator because of outage and I am disabled. Was not a good experience.

Good

The staffing was pleasant and room clean