Overall Ratings & Reviews Miracle Hotel Addis Ababa

Horrible experience!!!!

Amazing!!! this my second time and same experience, nice place and nice people, reasonable price, restaurant available and provide good food. Highly recommended.

They didn’t clean the room

The hospitality and the lovely staff working days and nights. The room is always clean. Wi-Fi availability. Great place.

Price is reasonable, hotel staff are nice and helpful, check in and out was very easy, there’s good restaurant and cafe in the hotel and they provide great service, if you like walking you access to down town or even the Airport. I would recommend them It’s value for money.

When I arranged the hotel I wanted a place with air conditioning and sound proof room. The room I was put in was broken. The shower doors were broken, the tv, no air conditioning or fan, loud, no hot water. When I complained they told me they could not move me. I had to fight three times to get into a room with a functioning bathroom and hot water. It still did not have air conditioning but it was a nicer room in the end.

Lift

Clean and friendly staff.

The hotel discriminates against white people. Employees communicate harshly and irresponsibly. - transfer from the airport was not provided, although I wrote to them in the comments to the booking, on the website, by email, on the WhatsApp phone number provided. They didn’t meet me, I took a taxi at my own expense and they simply said “sorry.” - they demand payment ONLY in dollars, and they want to give change in birr, under the pretext “we have an official exchange rate.” But under the pretext of “take birr at the official rate,” they refuse to white people. One of the employees said “you should pay in dollars and take change in birr to help our country.” - there was no hot water in the room, they tried to fix it for an hour before moving me to another room. I spent half a day waiting. - cockroaches. - water is leaking from the shower - I asked for a transfer to the airport, because they didn’t meet me, they said “sorry, the transfer is only for international flights. Sorry again that we didn’t meet you.” Guys, I'm sorry to leave a bad review.

The property was good and comfortable.

Everything was under good conditions. Only a bit problem with the wifi.

Customer service

Thank you

Look very nice and clean

I enjoyed the stay for the most part. The only downfall was no hot water and staff would not change my room or accommodate the request to look at the water heater. Also there were roaches in my room. Other than that staff was friendly and the price was good.

Shower head leaks I had to transfer to another room and it was the same problem the room so full of cockroaches the windows were broken the place need maintenance not all the staff was very welcoming but the ones that where I appreciate

Friendly staff and clean property quite area

Il était agréable

Nice place for fair price

The hotel is great with a fantastic location; a little further from Bole and consequently food options are cheaper and more unique. The staff was very helpful and the room very nice for the midrange price. The breakfast is good, although I would recommend going out for other meals. The restaurant at the hotel is mediocre at best and there are many better and cheaper options nearby.