Hello this is no hotel nor hotel attention, more cleaning would be appreciated.

The whole team were so friendly and helpful. Special shout out to Meredith. We loved all her food recommendations :)

Fantastic luxurious and modern room. Arrived after hours and had to self check in - just remember to have access to phone data to check the email!

The two bedroom suite is clean and comfortable. It is well furnished. Every was perfect during our stay. Will return if we were to visit Furano again. Staff at the front desk are polite and helpful. Thumb up!

The staff at Fenix is fantastic.super helpful,first rate service attitude. Nice zen looking hotel.

Very good for an overnight stay

Spacious room with washing machine and kitchen

The hotel is a little difficult to get to if you don't have a car. The bus runs only a couple of times a day from the airport so plan accordingly and is at the top of a hill (which makes sense for ski but is a trek if you're on your feet). It is a very clean and beautiful property and the staff go above and beyond to be helpful and make your stay comfortable. The views from the room are spectacular.

Modern building, contemporary style, nice color scheme, cheerful and polite staff. Bathroom and shower areas rather small, no convenient place to hang towels or clothes. Bedding was comfortable. Meal options were very limited, especially breakfast was disappointing. Overall, a pleasant stay..

The chef in the lobby restaurant makes homemade delicious tofu - you gotta try it. The hotel is clean and modern. There are only a few restaurants nearby but the hotel restaurant is good.

Beautiful, clean and new property.

Feels like home

It was a clean hotel. The staff was friendly. However, 1. The tissue box was hidden under the basin deep inside the shelf. 2. The shower area could've been better designed as the water sprayed all over the non-shower area. 3. There were no cups for brushing of teeth.

Staff is very friendly and helpful. Apartment is clean and new.

Had everything we needed and it was a modern set up. New as well. Loved it.

Beside the ski lifts but far from town

We really enjoyed our stay there. Easy to get around, friendly stuff, spoke very well english. We love the the ski storage area. We definitely will come back.

The hotel is right accross the gondola. Staff is super friendly and helpful. All of them speak excellent English. During peak ski season, be sure to reserve dinner at the hotel ahead of time.

Was there during the change of season,

Beautiful property with some luxurious rooms and great finishes. It’s really a condo, not a hotel, and I would recommend having a car if you visit. It can be very pricey.