Overall Ratings & Reviews Jezami Hotel

Everything is good but only the sink in the toilet is something stuck inside

Large room with microwave, fridge, water jug and limited cable tv . 6 min walk to main part of town. Off street Parking out the front. Hot breakfast cooked on the morning. Friendly staff. Some furniture is a bit worn, water pressure can be a bit low at times. Overall its Tonga and good for a couple of nights.

Housemaids can do better service with restrooms. Our restroom wasn’t cleaned it was just restocked with towels. Other then that it was amazing!

It was acceptable but shabby. The shuttle didn’t exist. When I arrived no one was awake to let me in….as I was told there would be. Taxi driver had to rouse the security guy. It was walking distance from downtown which was an advantage since there was unpredictable transportation.

Was ok but last cming up to the last day they tld me i had to pay i tld then no o dnt need to pay as i alrdy made full payment on the website they still said to me no all people tht stay there they mk payment lole me they still need to pay i was pissed off so i tld them no i woll mk contact with Expedia so i did i chatted with Terry an she said to.me no u dnt need to pay them as u hv made full payment to the website on the 13/01/2023 so she called the hotel an tld them the wkers said to me tht when people mk payment to Expedia u still need to pay them as they only get half fem Expedia an i need to pay them the other half i said to them NO i use Expedia a bit once u mk payment to them u dnt need to mk anymore payments to the hotel so i was pissed off at tht plus on Sunday there were no fresh towles given so i asked the security if i cld hv sm fresh towels as there was no wkers around an he said tbt he will call the lady on mobile we didnt get the fresh towels till 10am the next morning on the Monday tht they asked me to pay them so u can imagine hw many people tht they do this to an also the security ask for my husband watch if he can hv it hoieee was not happy with tht as well an the sheets as we stayed there for 7days the sheets to the bed was never changed in those 7days we stayed there when other hotels when ur sraying there tht long they will change ur sheets for u wont be staying there again.

Affordable and great service! I will be staying here whenever I come to Tonga and will recommend it to my family and friends.

unreliable booking system, staff not upfront but they tried, poor timing and lack of communication. overall staying, not bad and not good either, just in the middle

The Only Problem no WIFI, not Internet. everything else was Excellent.

Loved the staff, fresh breakfast every morning with a smile. Great knowledge of the area and the sights. Perfect location for whale swims. Lexia, knows her job as a mgr. Well trained staff...I'll be back for sure! Tahoe Joe

On arrival we were told they had double booked our room and if we had of arrived earlier we would have got the room. We had confirmed the booking one week prior over the phone. They had little remorse and made us to feel like it was our fault for not coming first. I had ask for my money to be returned and they could not help with a time frame and said they couldn’t help. I had to contact Expedia to have my money returned.

I like the location but i don't like how they treated the customers was very Rude. Towel was not clean Theres no hot water

Great property.fantastic service. I reserved here. They actually researched and foumd my flight and picked me up at airport . i was so surprised. I booked one night they were fool next day. So they put me up in back up property . then i reserved next 2 nights on here. They took me to the other property then back to the first one for my last 2 days. Great service. They gave me a ride to a dance show for island and back. They took me to get rental car. When i declined getting the car they took back to hotel...For 80 tongen they gave me a tour of the island. They even helped me get a booking to one of the other islands by boat. Plus breakfast was included. Super hotel made my stay in tonga so much easier....with these guys you wont be alone....they will help if you let them...

Close to town, but I didn't realize i had to stay there until I arrived at hotel.

The hotel car was waiting for us on arrival (NOTE it was offered for free on our booking but we had to pay 40 tops, it is NOT free) and despite our booking several months earlier and for 4 nights we were told they had overbooked and instead of the hotel we were driven to a house much further from town for the night. An adventure but a disapointment too. No apology or refund offered, owner abroad and told no manager to speak with. Jezami itself was very good, the room was massive and clean for the 3 nights that we did stay but very few tv channels and no access to watch the rugby. Did have a kettle but no tea bags, milk or coffee. Great location, less than 10 mins walk to town and a good supermarket right next door with a big bakery a short walk in the opposite direction. Turn left out of the hotel. Breakfast was very good but the promised pancakes never happened was always eggs on toast plus cereal and tea/coffee. Overall we would stay again.

A big and spacious room that was clean and comfortable. Breakfast was delicious and the staff were friendly and helpful.

The organzing was soso. But they are friendly. they forgot i would stay in their hotel. but in the end all sort out. wifi connetion was soso.,.. but resonable price

Little place upstairs from a shop that also belongs to the Hotel’s owner. The location is not great, but less than 10min walking to some bars, cafes and restaurants. The room is big and comfortable. It was clean as well. The room has facilities as TV, iron, microwave and fridge. We didn’t use the restaurant, I cannot tell about it. The overall is good. The price is fair.

Very basic accommodation. The room wasn't thoroughly cleaned after the last guest. Couldn't get the TV to work. Didn't find a complimentary continental breakfast.

Friendly owner and staff in the breakfast kitchen, great to have a cooked breakfast included in the price, rooms serviced each day, convenient location to town

Easy walk to town , Ofa the owner was friendly, helpful and knowledgeable, great to have a cooked breakfast included, appreciated having a beach towel provided