The room was dirty with dirty sheet and pillow case , the bathroom had spider Webb like it hasn’t been cleaned . The bed was so low it’s practically on the floor , but the place where there served breakfast was also dirty , run down is one thing to this place was flat out dirty .

Yes

The large room

Very clean and very good service from the hosts.

I was going to my room with friends and the staff wouldn’t let me enter with my friends.

The room was ok but they don't have a well equipped kitchen. No small appliances and not kitchen towels. The worse was the couch in the living room who is dirty and with stains. The service and the employees are very good and attentive to the needs of the guest. Candelario, and Jose were great. Thank you!

It was a good stay, it is worth the price has I expected for a 3 star hotel, very sympathetic people who work there, many very good restaurants coffee close by, if I have to go back to Tulum I will consider it for staying again

A really pleasant stay with lovely staff.

More than what i expected

The property was nice, staff was nice,

Great stay in the heart of Tulum. Walkable to everything you need.

I absolutely loved staying here. I am already planning when I’ll come back and I think I will make this

We stayed at the Luxury Apartment (Deck Garden Apartment w/ Private Pool), the room looked good at first but it actually is a little rundown and needs some maintenance or updates. The downside was that it seems to connect to the room next door with a wood sliding door, you could hear and smell everything happening next door, it didn’t feel private. The hotel staff is really good and responsive. The location is perfect between the tulum downtown and the beach, parking and great restaurants walking distance. Overall good experience, comfortable bed and room, the shared pool was great after a day exploring.

Location convenience to find everything

The staff and this hotel are truly wonderful. Canadlero is especially very helpful. We enjoyed our stay very much and have stayed here twice for over 2 weeks each time. Don't listen to the review's that are bad as they are just complainers and probably complain everywhere they stay. All the staff are trying there very best to make your stay as great as possible. Beautiful place and highly recommend. For the price and what you get it is very reasonable.

Nice hotel with free parking and free beach club access to their sister hotel. Pool could be cleaner. Breakfast nice but limited choice.

Recomendado

Amazing room and hotel! The staff was very friendly and the breakfast options were good. A bit far from Tulum center but would recommend!

All good

The staff of the place is ok. But the rest is not