Everthing was amazing at sapphire beach resort. I have zero things to complain about

Staff was accommodating and courteous as usual and the view was magical.

looking out the room door, seeing the ocean and able to walk out and step right onto the beach.

The room assigned was in terrible condition. It was extremely outdated with broken cabinet doors and horrible stains on the tile floors. Tile in the showers broken everywhere and all faucets were corroded. There were hairs everywhere as well. The manager did get me a better room. There is no way that first room should even be rentable especially at the price they are charging.

The scenery from the balcony was amazing just waking up looking at the beach was breath taking

First room had roaches. Moved to a new room next day and it was roach free and more updated. Over all hotel needs updating- the grounds , pool area, rooms in first building we were in.

Property was disappointing. We were texted a message with a timeframe when to check in, as we were late, but no noe was there at that time. We were told housekeeping would come monday, wed, friday to the room. Friday was the only day we saw a housekeeper, and it was after lunch, we were scheduled to leave the next day. They had set a plastic bag with towels with our room number outside our room. Never been to a place that leaves clean towels outside. We could not exchange pool towels, because no one was there to do so. The times were 10a-5pm. We were there one day at 414pm, and no one was there. The temperature in the room could not be adjusted, and the pump ran all night. We put towels and linens over the pump to try to quiet it. We could not sleep as it was too loud. The room was outdated, and overall a disappointment

Construction

On first sight it was picturesque; however as I walked the grounds and the resort area it was in shambles. Big smelly Garbage bins in plain view and the pool bar was all but torn down. If it’s not going to be in use then cover it up and make it aesthetic looking to the eye. This resort needs a full 100% overhaul. I will say the staff was extremely nice and helpful though.

Really great room view and lots of great little amenities that made the trip very helpful

It was close to the beach was a definite plus, only minus was having to leave.

so friendly, cats and chickens everywhere lol, so cute and comfortable

The room was confortable but the furniture is a little old.

We had a place right on the beach. Beautiful view. Places to eat on the beach. Good staff. Excellent stay.

property is little dated but the view makes up for it all!

My family and I had a great time. The Property was clean and the staff are very nice. Sapphire Beach bar I wis

Upon arrival, all staff greater is and was very helpful. Even the gardener stopped what he was doing to ask if we needed help. A+ service from everyone. Nice lively place, loud music at the bar and into the night and can be enjoyed while at the beach. Nearby food at restaurants on site were good. Taxi to town is $17 each person or $8 each to red hook. Not bad if u plan when and were to go.

Front office personnel was excellent.

Excellent service friendly staff AAA hotel

We didn't know this isn't an actual "resort". We couldn't even get a bottle of water after 2:00PM when the little store closed. Misleading