Guido X. P.

10.0

/10

Reviewed 5 week(s) ago

The manager of the Mercure Jayapura Hotel and his staff are very friendly.

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Accommodation's Reply

23 Apr 2026

Dear Mr. Guido X. P., We would like to thank you for your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager

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Verified Traveler

10.0

/10

Reviewed 7 week(s) ago

Check-in was very fast and check-out was also fast. Satisfying...

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Accommodation's Reply

03 Apr 2026

Dear Mercure Jayapura Customer, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager

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Thobyas E. L.

Leisure

8.4

/10

Reviewed 8 week(s) ago

The hotel was clean and the staff was friendly. Some breakfast items were already sold out even though it was only around 7 p.m.

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Accommodation's Reply

03 Apr 2026

Warm Greetings from Mercure Jayapura We greatly appreciate your comments regarding your visit to Mercure Jayapura. It's always a pleasure to receive positive feedback. We will share your comments with our team regarding the food not being refilled at 7 AM, so we can learn from your experience and improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as satisfying as the previous one. Sincerely, Andreas Riyadi General Manager

A***r

Business

9.0

/10

Reviewed 10 week(s) ago

Place is ok, service is ok, food is ok enough

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Accommodation's Reply

16 Mar 2026

Dear Mr./Ms. A*r, Thank you for your positive review. We are delighted to have provided you with a pleasant experience during your stay. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura

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C***n

Leisure

9.7

/10

Reviewed 14 week(s) ago

The price is in accordance with the facilities, good, clean, still safe for the pocket.

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Accommodation's Reply

18 Feb 2026

Dear Mr./Ms. c*n, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura

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C***n

Leisure

9.7

/10

Reviewed 14 week(s) ago

The price is according to the facilities, very good, clean.

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Accommodation's Reply

18 Feb 2026

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Luthfi F.

9.4

/10

Reviewed 14 week(s) ago

I recently stayed here for a business trip to Jayapura, and overall, it was a very productive experience. The location is highly strategic, situated right in the heart of Jayapura’s city center, which made commuting to various business meetings and government offices very convenient. The room itself was impressive, compact, clean, and well-designed to meet all my basic needs as a business traveler. It provided a comfortable space to rest after a long day of work. However, one area that could use an upgrade is the food variety. I stayed for three nights, and I found the menu to be quite repetitive and limited. Enhancing the breakfast spread and dinner options would definitely elevate the guest experience. Despite this, it remains a solid and reliable choice for anyone visiting Jayapura on business!

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Accommodation's Reply

12 Feb 2026

Dear Mr Luthfi Thank you for taking the time to tell us about your experience at the Mercure Jayapura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andreas Riyadi General Manager

M***d

Business

8.5

/10

Reviewed 15 week(s) ago

This is my second time at this hotel. The food is delicious, with Eastern Indonesian flavors, including the Manadonese porridge. The rooms are comfortable, clean, and make you feel at home.

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Accommodation's Reply

09 Feb 2026

Dear Mr. M*d, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are always happy to receive positive comments. We will share your comments with our team to maintain the high standards of delicious Manado porridge and clean rooms as you mentioned. Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura

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Gledis V. T.

10.0

/10

Reviewed 15 week(s) ago

The hotel staff was very friendly. If I ever go back to Jayapura, I'd love to stay at the Mercure again.

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Accommodation's Reply

04 Feb 2026

Dear Mr. Gledis V. T., We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Andreas Riyadi, General Manager

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D***h

Business

8.5

/10

Reviewed 16 week(s) ago

Clean rooms, friendly staff, and strategic location

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Accommodation's Reply

02 Feb 2026

Dear Mr./Ms. D*h, We greatly appreciate your feedback regarding your stay at Mercure Jayapura. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, General Manager, Mercure Jayapura

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Verified Traveler

Leisure

10.0

/10

Reviewed 20 week(s) ago

The hotel staff was very friendly. The food served at breakfast was also very delicious and varied. The hotel's strategic location made New Year's Eve a truly memorable experience.

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Accommodation's Reply

13 Jan 2026

Dear Valued Guest, We would like to express our sincere gratitude for your positive review. We are delighted to hear that you were satisfied and comfortable during your stay at Mercure Jayapura. We hope to welcome you back again in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura

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Sthevi S.

9.7

/10

Reviewed 20 week(s) ago

Friendly staff & very comfortable rooms

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Accommodation's Reply

04 Jan 2026

Dear Ms. Stevie S., Thank you for your positive review. We are delighted to hear that you were impressed with the friendliness of our staff and the comfort of the rooms during your stay at Mercure Jayapura. Your review means a lot to us. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura

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M***d

Business

9.4

/10

Reviewed 22 week(s) ago

A very strategic location in the middle of Jayapura's bustling center. With competitive prices and the amenities provided, this is definitely worth it.

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Accommodation's Reply

25 Dec 2025

Dear Mr. M*d, Thank you for your positive review. We are delighted to hear that you were satisfied with our excellent location and the facilities we offer. We are committed to providing a pleasant experience for all our guests. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura

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A***I

10.0

/10

Reviewed 22 week(s) ago

Nice Pleasant Clean smell

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Accommodation's Reply

22 Dec 2025

Dear A*I, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Mercure Jayapura and were satisfied with the cleanliness of our hotel. We hope to welcome you back again soon. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura

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I***n

Business

8.3

/10

Reviewed 24 week(s) ago

No sarongs available. I've requested prayer mats but they haven't been delivered. The takeaway breakfast didn't meet expectations. Thank you.

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Accommodation's Reply

04 Jan 2026

Your response: Dear Mr. I*n, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the sarongs and prayer mats, as well as the negative experience with breakfast. Your feedback is invaluable to us in improving our services in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura Hotel

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A***i

10.0

/10

Reviewed 25 week(s) ago

Satisfying, very comfortable. Very satisfied.

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Accommodation's Reply

04 Jan 2026

Dear A*i, thank you so much for your positive review of our hotel. We are delighted to hear that you had a comfortable and enjoyable stay at Mercure Jayapura. We look forward to welcoming you back to our hotel. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura

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I***n

Business

8.3

/10

Reviewed 25 week(s) ago

I've requested a prayer mat, but it wasn't delivered. I took one pack from the restaurant, and the contents were minimal. Thank you.

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2 people find it helpful

Accommodation's Reply

04 Jan 2026

Dear Mr. I*n, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the sarongs and prayer mats, as well as the negative experience with breakfast. Your feedback is invaluable to us in improving our services in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura Hotel

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T***k

Business

10.0

/10

Reviewed 26 week(s) ago

Staff restoran very friendly and food ok

1 people find it helpful

Accommodation's Reply

19 Nov 2025

Dear T***k, Thank you for your kind feedback regarding our restaurant staff and food quality. We are delighted to hear that you had a positive experience during your stay. Your compliments will certainly be shared with our team to encourage their continued excellent service. Best regards, Andreas Riyadi

Verified Traveler

10.0

/10

Reviewed 33 week(s) ago

Clean hotel.. Cool, in the middle of the city

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Accommodation's Reply

17 Oct 2025

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Jayapura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Riyadi General Manager

S***h

10.0

/10

Reviewed 38 week(s) ago

Overall, solid. Very effective for families

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Accommodation's Reply

04 Jan 2026

Dear Mr./Ms. S*h, Thank you for your positive review. We are delighted to hear that you and your family had a wonderful experience at Mercure Jayapura. We look forward to welcoming you back in the future. Sincerely, Andreas Riyadi, General Manager, Mercure Jayapura

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Mercure Jayapura

Overall Ratings & Reviews Mercure Jayapura

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