Overall Ratings & Reviews Mercure Tangerang BSD City

We stay here for 2 nights, we book 6 rooms for family. Privilege room, superior, junior suite, Jungle Room and Penthouse. We love the Junior suite, Jungle Room and Penthouse rooms. The hotel was quite compact in size but we manage to use all the facilities. Our children was happy with the simple yet cozy hotel and facilities. We stay during low season and there was no event at ballroom. Breakfast was okay, in house dining was okay. The staffs are mostly kind, and deliver good hospitality. Special credit for: Dede (restaurant), Ferdinand (restaurant), Davin (FO), Silver (FO), Putra (Concierge), also the security (I did not manage to remember his name). Overall stay was good. The hotel is suitable for business trip or a simple family staycation. The hotel also walk-away from AEON BSD. Easy access from Highway also close to ICE BSD. Input for the hotel is the hotline service, also the pre reservation from in house, where we are facing difficulties with the communication also the reservation made from in house price was higher rather than from OTA (which is unlikely happen before for my stays at ACCOR chain hotel). Also since the hotel are transforming to family oriented hotel, please prepare amenities for kids, cutleries and plates, glass for kids, more kids activities and area (they only made it available on weekend). Thank you Mercure BSD.

Stayed here with my teen daughter for 2 nights. Very pleasant! The whole area was clean. Staffs were super friendly and helpful. Parking was super easy. Location very spot on, just across Aeon Mall. Ordering food from outside also very easy. Driving around BSD area and Gading Serpong was great. Will definitely go back.

Overall, had stayed multiple times and friendly reception and early check in as per requested. Plus, the bed was comfortable and had a good resting.

Overall, had stayed multiple times and friendly reception and early check in as per requested. Plus, the bed was comfortable and had a good resting.

Very pleasant and pleasing.

Overall it's very comfortable to stay here, the room and bathroom are spacious, the room facilities are also complete. There are also many entertainment centers around the hotel. Maybe the breakfast menu and its taste are the only things that need to be upgraded :)

Quite satisfying for the family

Pleasant, comfortable room, ok service, friendly staff, fast check in/out. Thanks Mercure.

The place is very comfortable and clean, especially the workers are very friendly.

Overall it's really good, close to AEON, there's a kids playground, swimming pool, spacious room. There's just a lot of dust under the bed and under the wash basin, please improve the cleanliness especially the dust.

The room is nice, comfortable. Strategic location. Unfortunately the service is a bit slow, the refrigerator is not cold at all, the room phone is also error, there is no hair dryer in the room.

Good hotel, very clean and comfortable

Great stay near a mall with food and a supermarket.

Good food, good service, good location.

The hotel is very close to AEON BSD, just walk across the street..hehe

I wish there was a hairdryer and a full-length mirror.

I'm having a great time staying at Mercure BSD.

The mattress was dirty with lots of stains and small bugs, then the service was not given even for asking for water, not friendly, asking for towels and sandals was not given. And the front office was not friendly at all.

Everything is good, only the swimming pool is not big enough.

One of the favorite hotels if you want to staycation. Strategic location next to aeon bsd, friendly and helpful hotel staff, many activities that can be done starting from swimming pool, bicycle, games, massage chair. The check in and check out process is also fast.