The breakfast menu needs more options. I wanted scramble eggs but the eggs they had were mixed with ham but i dont eat pig and was charged extra for regular scrambled eggs.

Great staff, nice rooms, great value.

Muy bueno y limpio

Staff was wonderful, house keeping running a little behind bit was checked in and then came back and room was ready, jo fridge or microwave in the room.

No Gym, no pool (in maintenance). Room keys had to be reset every day. Not a hotel for families or parties of 3 or 4, as room bathroom does not have door

Excellent place from the start. I recovered there from surgery and without me having to say anything, they gave me a room on the first floor.

Idk

We booked that specific hotel for the pool and the pool was out of service. When booking it’s didn’t say their was out of order.

There was 4 of us in the room and they would only leave 2 towels. Also, the key to the room would work for 1 day only so I went to get a replacement twice during our stay

Everything was excellent

Clean room.. but bad service from staff

Gym was ok, nothing special. We were all upset that the pool was not available. WiFi was slow.

Swimming pool not working staff not very helpful

Es ese tipo de diseño "moderno" que se ve muy bien en las fotos de las revistas, pero que olvida por completo la palabra privacidad.​Lo bueno: Quiero destacar la atención excepcional del personal. A pesar de que hubo un corte de energía, se esforzaron al máximo y nos escoltaron a nuestra habitación en cuanto fue posible. Su profesionalismo es lo mejor del hotel. ​Lo malo (y la razón de mi calificación): El diseño de la habitación es sumamente incómodo y falto de privacidad. El baño no tiene una puerta sólida; solo cuenta con una puerta de vidrio que no llega hasta el techo y no tiene seguro. ​Para un viaje familiar (en mi caso, con un sobrino adolescente), es una situación muy vergonzosa: ​Falta de pudor: La puerta de vidrio de la regadera deja todo a la vista.Acústica nula: Se escucha absolutamente todo desde el baño hacia la habitación, lo cual es muy desagradable. ​El peor detalle: Hay un espejo en la pared de la habitación que por la falta de puerta , si estás sentado en la cama, refleja directamente todo el interior del baño. Si alguien se está cambiando se ve todo. ​Conclusión: Es una lástima que el excelente servicio del personal se vea opacado por un diseño arquitectónico tan poco funcional. No recomiendo este hotel si viajas con alguien que no sea tu pareja, e incluso así, la falta de privacidad es excesiva.

Great staff, great hotel

Great Service, nice decor and perfect location.

The room was exceptionally clean, and the staff promptly replenished the towels.

For starters the staff was horrible, the hotel was a hot mess. As soon as we arrived i was informed they charged my card for half the cost since they were gonna be busy they wanted to make sure they secured my room!!! That was a horrible thing to do. Then the rude staff Itzel said the pool was broken, not working when I told her that was part of the reason I booked there she said, do you want the room or not? So rude. I wanted to leave but had no other hotel so I don’t want to risk it. After that the room was not as pictured, the room phones were not working so every time I needed something I had to go down to ask and they were so rude. The QR code on the mirror didn’t work. TheTV was horrible, outdated, channels don’t work, WIFi didn’t work, they dias the kitchen was open until 10 pm and it was a lie, they had us go know on the kitchen door and the rude man said he had no service and went to told the front staff off. Then told ng husband why he complained!! Omg it was a horrible experience! Never again staying there or at any hotel with your name.

Cobran demasiado bien para que a la hora del desayuno pongan muy poca fruta y se termina y duras horas para poner más , mal servicio la verdad

Excellent service