Overall Ratings & Reviews Shenzhen L.gem Hotel

We had a nice stay in the hotel, rooms were clean and tidy, friendly staff, hotel location is good! Very good experience overall.

Large double bedroom on 20th floor was very comfortable with writing desk in window. Very comfortable bed with high quality linen and covers, cooling pillow optional. Bath tub which was excellent to relax. Staff had limited English but were service minded and pleasant. Inexpensive and short taxi ride to high speed rail station for connection to Hong Kong.

WiFi was a problem

Very safe hotel. You can not go the the room through elevator without hotel id card

Big spacious room. Even the toilet is big and has a huge bathtub. Pillow selection is even available. We had trouble with wifi connection but staff came to help us fix quickly. Housekeeping is also very prompt and polite. Hotel also kindly decorated the bed with balloons and animals made from towels for my friend's birthday! So sweet and nice of them. Hotel has many eateries nearby. Even a big supermarket 河马鲜生, luckin, kfc and heytea. Very convenient. Nearest MTR is ShiXia but need 8-10mins walk. Staff at reception area could be more friendly and include more greetings. Travelling via Taxi/didi is convenient and cheap compared to Singapore.

Tired hotel, clean and functional enough, but the gym was terrible. Room was large, the paid breakfast was fine. I would probably look elsewhere if wanting to stay in the area again.

Convenient, easy to go around

Great

I’m very interested this is property is a very good place to live.

It is quiet noisy for my room in the night. Don’t know where the noisy is from.

Highly recommend

Shenzhen is definitely a great city. Hotel was in a good location. Little longer walk than expected to get to the subway station. Big plus that taxis are everywhere and to very expensive. Did have issues with bedbugs. Management took care of it immediately. Already booked another trip and staying at the same hotel.

Being construction behind the building

It is a high quality hotel. I don't have any complaints at all.

Location was good. Easy access to MTR. Lots of local shops. However, bedbugs bit me very badly. Response for front desk was not as I expected. Sprayed insect poison and didn’t offer another room. I did get a plate of fruits as console.

Good

I did not feel comfortable in the room. The breakfast was worse. I paid for two but my brother decided not to dine there because it is very dark dining room. It does not feel clean . Food selection is limited.

好

好

保養有點舊，冷氣風很弱